Alexandra Kerns

Experience

• 

  Ohio Heart Group, Inc.

  Mar 2009 - Sept 2009

  Clerical Assistant

  Provided office automation support for cardiology staff.Responsible for managing internal and external customer appointments.Collected and reconciled for customer financial accounts.Coordinated customer insurance billings and account reconciliation.

• 

  PNC

  Apr 2010 - Oct 2016

  International Trade Analyst Sr.

  Utilize international trade specific procedures, rules and regulations.Evaluate and execute transactions and processes.Identify and address exceptions and escalated items.Administer trade compliance program in order to mitigate bank risk.Verify work processes to ensure completeness, accuracy and conformance to establish service level and applicable policies and procedures.I have also held other sales and administrative positions with PNC.

• 

  Three Sisters LLC DBA Smoothie King

  Oct 2016 - Dec 2016

  Operations Manager

  Oversee the daily operations for 5 Smoothie King franchises in the Central Ohio area.Coordinate retail and smoothie good orders/inventory.Hire and provide training to new team members and supervisors. Implementing procedures and tasks to ensure a more satisfying customer experience and business efficiency.Marketing for each store through local events, school fundraisers and product sampling.

• 

  Starbucks

  Jan 2017 - Dec 2018

  Store Manager

  Managing store operations: coordinate daily operations and tasks, maintain inventoryDriving financial success: creating daily sales goals Building and leading teamsCreating a meeting place in the community

• 

  PNC

  Dec 2018 - Sept 2021

  Senior Fraud Analyst
• 

  Bank of America

  Sept 2021 - now

  Operations Analyst