Experience

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  Infinity insurance

  Sept 2007 - May 2015

  I led team of experienced and new adjusters, generated progress reports, and worked closely with department guaranteeing optimal outcomes.I administered initial action claims unit consisting of experienced adjusters and new recruits. I generated reports communicating operational status of phone unit. I processed reports for several units including claims for all departments. I analyzed and computed property damages estimate and leveraged negotiation skills to attain settlement with repair facilities. I liaised with SIU and fraud division to devise effective solutions for possible insurance frauds.Key Contributions:✓ Confirmed high customer satisfaction with almost 100% consistency. Show less

  • Initial Action Claims Manager

    Nov 2013 - May 2015

  • Field Claims Adjuster

    Sept 2007 - Nov 2013
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  Cse insurance group

  Jun 2015 - Dec 2019

  I streamlined claim operational processes through centralization, modifications and development of efficient systems to improve overall productivity and reduce cost.I oversee daily operations of claims department consisting of 65 employee and SIU ensuring streamline functions. I coach and mentor new recruits encouraging better adaptation to job and culture. I update and enhance payment processing system in joint IT-Claims project. Key Contributions:✓ Integrated billing and vendor management saving back log of up to a quarter million.✓ Played a key role in auto-profitability restoration task force serving the CEO directly. Show less I headed overall material damage claim department while also managing auto-related vendors and ensuring compliance with set standards.I supervised overall operations of material damage claim unit encompassing senior material damage adjusters, casualty adjusters, staff appraisers, and day-to-day tasks. I oversaw functions surrounding satellite San Dimas claims including administrative team, office security, and business continuity. I governed all operations relating to auto vendors including independent adjusters /appraisers, SIU vendors, CCC, and Copart Salvage.Key Contribution:✓ Regulated all compliance matters involving the auto material damage operation and Department of Insurance (CA, NV and AZ).✓ Led high-achieving team reducing 2 points off the combined ratio for two years. Show less

  • Senior Claims Operations Manager

    Jun 2019 - Dec 2019

  • Manager of Material Damage and Claims Support

    Jun 2015 - Jun 2019
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  Go

  Jan 2019 - Apr 2019

  Head of claims

  I led team through towing portion of application as head of claims, and formulated quality standards and conducted audits as consultant.I headed overall activities and processes involved in streamlining TPA operations in Texas and Wisconsin. Revised all incoming claims for possible fraud Ensured optimal performance by liaising with external vendors. I formulated best practices and scorecard for TPA operations. I offered consultation on salvage and subrogation operations.Key Contributions:✓ Conducted audit of entire of book of claims inventory since 2014.✓ Facilitated development of first notice of loss and towing application within main application.✓ Secured permanent position as head of claims through exceptional performance as consultant. Show less

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  Cse insurance group

  Apr 2020 - Mar 2023

  Sr manager of material damage

  I direct overall material damage operations for two units of adjusters and one unit of technical staff. I liaise with senior management providing updates regarding ongoing claim projects. I generate executive-class reporting for material damage business lines deploying Tableau. I ensure work efficiency in claims operations and material damage departments by maintaining profitable vendor partnerships.Key Contributions:✓ Developed KPIs for all departments for real-time measurement of business progress. ✓ Devised and integrated first ever digital inspection system across the company network.✓ Rolled out digital signature program for Total Loss, MD and Casualty departments. Show less

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  Mutual of enumclaw

  Mar 2023 - now

  Material damage claims and program manager

  Responsible for the oversight of the Direct Repair Network, Estimate Review, Glass and Roadside Programs