Experience

• 

  Mcdonald's

  Oct 2013 - Nov 2017

  Barista & crew trainer

  Supervision and training of new employees.Working cohesively in a fast paced and stressful environment.Being able to quickly resolve an issue in a neutral manner.

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  Foot locker

  Nov 2017 - May 2018

  Sales associate
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  The warehouse group

  Mar 2018 - May 2018

  • Transformation Office Intern

    Apr 2018 - May 2018

  • Learning and Capability Intern

    Mar 2018 - May 2018
• 

  The warehouse group

  Oct 2018 - Jun 2021

  Buyers assistant
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  Bank of new zealand

  Jul 2021 - Feb 2025

  ▪ Work with the Team Manager to be able to gather insights and create actions to highlight/reduce banker pain points.▪ Lead and motivate the team through coaching, performance management & training.▪ Maintain a high performing team culture through leading team huddles, team focus sessions.▪ Actively identify any areas of opportunities for bankers using daily reports and analyzing metrics such as AHT,Hold, Adherence and FCR to efficiently service our customers.▪ Act as the escalation point for customer complaints, Voice of Customer (NPS) surveys and ensuring these areacknowledged and resolved within SLA. Feedback regularly given to bankers if there are any opportunitiesidentified.▪ Inspire team performance through regular conversations, employee recognition and feedback when needed▪ Conduct interviews for applicants wanting to join BNZ as a career in the Banker 1-3 space Show less

  • Team Manager

    Apr 2024 - Feb 2025

  • Assistant Team Manager

    Jul 2022 - Apr 2024

  • Banker

    Jul 2021 - Jul 2022
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  Capital finance

  Feb 2025 - now

  Mortgage advisor

  My goal is to simplify the often complex world of mortgages, offering expert advice on loan options, interest rates, and financial strategies. By staying up-to-date with the latest market trends and regulations, I’m committed to delivering the best possible mortgage deals that align with your long-term goals.What I offer:In-depth knowledge of mortgage products, including fixed-rate, variable-rate, and government-backed loansAccess to a broad network of lenders, providing you with competitive rates and flexible termsClear, transparent communication throughout the mortgage processPersonalized financial advice tailored to your situationOngoing support post-loan to ensure your satisfactionIf you’re ready to take the next step in homeownership or refinancing, let's connect! I look forward to working with you to achieve your financial goals. Show less