Miroslav Panevski

Experience

• 

  Association of Romani people "VRAMA SI"

  Jan 2007 - Mar 2008

  English Translator for project documentation

  Translated and administrated project documentation throughout the phases of the project life cycle for more than 11 inclusive programs for Romani population in my home town.

• 

  EVN Macedonia

  Jul 2009 - Apr 2021

  Key Accomplishments✔ Supervising and strategically utilizing a comprehensive budget for operational effectiveness, process improvements, and investments in new assets and solutions.✔ Reducing operational cost by over 15% via PDCA method of continuous improvements.✔ Increasing overall resource allocation and usage by over 30%, by implementing new operational processes, guidelines, and standards.✔ Meeting aggressive deadlines in a fast-paced, collaborative environment by leading and delegating to a team of 16 members while cooperatively implementing creative and innovative solutions for improving the functionality of the company’s assets.✔ Developing and executing a short-term and long-term strategy for procurement of new and sustainability of current assets, goods, and services.✔ Negotiating and establishing professional strategic partnerships with 60+ service vendors. ✔ Managing and developing a network of 35+ charging stations for Electric Vehicles while actively promoting environmental sustainability by following emerging innovations and new technologies.✔ Providing logistics (Supply Chain Management), streamlining supply routes, and eliminating bottlenecks resulting in 20% reduced delivery time of required resources. Show less Key Accomplishments:✔ Organized mentored, and engaged 90+ employees in the Customer Care groups. Under my mentorship, 5 employees were ranked in the top 10 customer care specialists in the company.✔ Increased and delivered monthly invoiced collection rate of over 94% and outperformed all predefined company targets and personal goals year after year.✔ Thrived in a high-paced customer-oriented environment, servicing over 160.000 customers annually, by inspiring teamwork collaboration and leadership by personal example.✔ Accomplished and maintained a superior customer service quality level of over 95% from a pool of over 10.000 requests per annum.✔ Created 20+ official work processes matched with representative detailed work manuals.Named project team lead in 12 successfully executed process optimization groups.✔ Initiated, planned and executed a project for creating electronic forms for customer requests in CRM. The project delivered a 20% reduction in customer service time and a 30% cost reduction in paper procurement.✔ Reorganized and optimized the Customer Relationship Management activity database which led to Increased oversight and efficiency of the customer requests management process.✔ Established the concept and the first official process for employee knowledge evaluation and training.Significant employee knowledge and performance enhancement was noted afterward.✔ President of the employee evaluation committee for a period of 5 years. Show less Key Accomplishments:✔ Invoiced over 700.000 individual customers on a monthly basis including data actualization and analysis for comprehensive report generation and development used in decision-making processes.✔ Tested implemented and maintained the functionality of the new billing software - kVASy. ✔ Promoted as Head Instructor/Coach for the new billing software.✔ Trained and coached over 120 company employees to utilize the new billing software. ✔ Provided support, as a Help Desk administrator and co-creator, for decentralized departments regarding the new billing software - kVASy related issues and customer requests. ✔ Created the first official work manuals, best practices, and processes related to the usage of thenew billing software as a part of the knowledge transfer and transition phase of the project.✔ Developed and implemented the kVASy – OLAP Interface project. The project delivered an automatic transfer of completed work quantities from the billing software to the OLAP application including a representative data analysis reporting system.✔ Appointed as a billing coordinator for the Sales, Operation, and Controlling departments as well as a billing software expert in many workgroups and comities. Show less

  • Head of Transport and Vehicles

    Apr 2018 - Apr 2021

  • Head Of Customer Service

    Sept 2011 - Apr 2018

  • Billing Specialist

    Jul 2009 - Sept 2011
• 

  Axapta Masters

  Apr 2021 - now

  ✔ Managing a portfolio of large-scale projects from concept to realization.✔ Leading strategic project delivery and overseeing all aspects of project development and implementation across a portfolio of complex projects.✔ Developing and implementing strategies and tools for continuous project and program planning, coordinating, measuring, monitoring, and controlling.✔ Establishing a Center of Excellence and proper governance to ensure standardization and utilization of Microsoft best practices and lessons learned.✔ Driving each project to its successful conclusion by ensuring well-defined scope, resource estimates, quality standards, and project schedules.✔ Identifying interdependencies across various teams and departments and leveraging resources to maximize efficiencies and achieve required deliverables.✔ Developing a project communication, engagement, and change management strategy ensuring stakeholders are engaged throughout the project.✔ Ensuring the project/program deliverables meet quality standards and client expectations.✔ Reporting to the Project/Program Steering Committee and other Senior Executive stakeholders on the project/program health, providing recommendations to overcome challenges and issues.✔ Building and nourishing strong stakeholder relationships through effective communication, negotiation, and escalation management.✔ Providing expert advice and information to stakeholders on emerging project issues.✔ Identifying and managing potential project risks and implementing applicable mitigation strategies.✔ Clarifying and communicating roles, expectations, and accountabilities to team members.✔ Providing leadership and a clear direction to team members in virtual or on-site multinational environments to deliver all key project milestones and objectives.✔ Coaching. mentoring, training, and career guidance for team members.✔ Influencing through effective communication with both technical and non-technical audiences. Show less ✔ Planning, coordinating, and utilizing all internal and external resources for achieving project and organizational objectives.✔ Dedicated to meeting aggressive project deadlines in a fast-paced, collaborative environment by leading and delegating to cross-functional teams compiled from a pool of 350 + company employees.✔ Defining project scope, project requirements, scheduling, and effort estimation for creating a representative budget to realize technical software solutions.✔ Managing the project schedule and project costs while acting accordingly to all foreseen and unforeseen risks.✔ Utilizing project management tools and methodologies (Microsoft Project, Monday, Azure DevOps, Agile, Hybrid, and Waterfall).✔ Leading and managing project teams to deliver all key project milestones and objectives.✔ Ensuring resources are on task and schedule, prioritizing, highlighting, addressing, and resolving issues in a timely manner.✔ Measuring project outcomes against planned schedule, budget, and scope implementing appropriate verification and validation techniques.✔ Providing recommendations to support project delivery in line with established plans, budgets, timeframes, and quality standards.✔ Defining and implementing change management strategy utilizing change management techniques and ADKAR method throughout the project.✔ Structuring and utilizing the RACI matrix, SWOT analysis, MOSCOW prioritization method, and Decision-making matrix.✔ Continuous and rigorous testing of the delivered technological solution versus the project requirements and goals. ✔Service Delivery Manager for ensuring outstanding customer service for application support and monitoring per agreed SLA. Show less

  • Principal Project Manager

    Jan 2024 - now

  • Project Manager

    Apr 2021 - Dec 2023