Karla Berenice Jacinto Ramos

Experience

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  Cabrera Llamas y Asociados

  Sept 2010 - Jan 2015

  Client Account Executive

  Responsibilities: Responsible for customs procedures; always accomplishing the delivery time arranged with the client. With 8 people on my charge I was responsible for delegating and organizing activities. Prevent and solve any issue to avoid repercussions in the account. Maintain complete contact with the client to present and receive information. Training for new staff.

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  IBM

  Jan 2015 - Oct 2016

  Responsibilities: Reconciliation of the Data Bases and the Client´s physical Inventory. Contact and work with the site responsible to obtain the information needed, research and analysis. Solve problems, develop and present reports with stipulated results. Achieve the final goal by the HW Recon Annual Requirements Analysis and problem solving to maintain the Account accurate. Data analysis, process efficiency. Hardware Tracking and logistics. Present results and improvement in the process. Support in Hardware Lifecycle Management.

  • ICL W2W Analyst for US and CA

    Oct 2015 - Oct 2016

  • HW Tracking Analyst

    Jan 2015 - Oct 2015
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  IBM

  Nov 2017 - Dec 2020

  CEMEX Global Account Hardware Analyst

  Global Account with more than 60k assets, servers and Workstations Data Base Support and administration for inventory of technology. Order processing for brand new equipment for employees and refresh inventory. Maintain the 97% of the certification to measure the quality of the job. Preacquisition process for Software and Hardware products. Maintain face-to-face communication with external client developing a good relationship with them. Improve new working methods inside the squad in order to involve all the members of the team into the client´s deliverables. Develop an N2N project to increase the abilities of each member of the squad and at the same time client´s satisfaction. Show less

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  Kyndryl

  Dec 2020 - Feb 2022

  ScotiaBank Account Iteration Manager / Global Asset Management

  Ensure Client´s deliverables are completed on time, supporting all the team members to solve stoppers as information needed, process unknown or confirmation from a different service tower. Face-to-face communication with external client delivering results and negotiating. Software & Hardware Asset Management for 2 of the 3 account contracts (Mexico & LATAM), achieving the 96% (Recording) & 92% (Accuracy) percentage of the SLA & SLO for the first time in the account after 6 months working on the account. Responsible for Hardware Inventories between different service towers: Client´s inventory, Technical tower, Configuration Item and Asset Management Inventory. Software Compliance and Software Packaging assignments to final users as support to Client. Develop new practices to improve the service, as new metrics presented to client to measure the job delivered every month and the progress accomplished and Develop an N2N project to increase the knowledge of the squad. Show less

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  HCLTech

  Feb 2022 - Jan 2024

  Software Asset Management Specialist & Procurement

  Role performed for a Bank account in USA, the role is focused on Software Management and Compliance; order management; Order Entry and invoicing. The process is involved before and after purchases or Contracts are taking place, verifying and registering the software acquired to maintain the Data accurate according to the term, conditions and License agreements. Manage maintenance and license compliance. Create automated reports and Dashboards in Snow to represent the performance and work load to the Customer. Tools used: Flexera SW License system to create and manage the licensing, Service Now (SNOW), SalesForce (CLM), Oracle (EPRO). Show less