Vanessa Gray

Experience

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  Teavana

  Oct 2005 - Dec 2006

  Key Holder

  Open and close store – responsible to be on time everyday, ensure clean store frontManage money - close out till and balance, deposit at bankSales – thorough knowledge of product to be able to make suggestionsCashier – manages money effectively

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  A1-Locksmith Stores Online

  Aug 2007 - Dec 2008

  Shipment Manager

  Manage shipping and receiving staffManage orders – process incoming orders, Insure prompted shipmentCustomer serves - shipment problem solving, taking phone ordersOffice duties - E-mail, Fax, Printing, Organization, Word processing

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  Tpumps Cafe

  Jul 2012 - Dec 2014

  Store Manager

  I manage and receive direct reports of a staff of over 50 team members. I orchestrate a team of 6 to 12 per shift for optimum performance. I challenge and train my team to balance amazing customer service, quality assurance, and speed. Together we serve a customer a minute and create over a hundred drinks an hour. I thrive on challenge and new opportunities. So I like to spend my slow time at work optimizing our inventory, operations and building new protocols to help us keep moving forward. When my team is running smoothly I like to spend my time personally greeting customers. I enjoy making sincere one on one connections with my customers. At Tpumps, we call them our fan and our team would be nothing without its great fans. I am passionate about our product, my job and love sharing our story. Show less

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  Tpumps Corporate

  Dec 2014 - May 2015

  Social Media Manager

  As a community manager, I was in charge of directing my company's community outreach as well as our marketing strategy. This was primarily done through social media, but it was also optimized through in-house marketing promotions and SEO. After a social media audit, I rebranded our company's online presence by building them a lead generating website and starting their company blog. I used HootSuite, google analytics, facebook insights, and other analytic tools to find what worked best with our customers and then optimize our content and timing for higher engagement. I would respond and resolve basic customer inquiries or problems that were left in comments on our social media accounts. Route questions and leads to the appropriate customer service team or managers. Research our market, so I can constantly adapt to utilize new tools and always have a fresh appealing approach to drawing in new business. Show less

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  Kitchentown

  Aug 2015 - Apr 2016

  Front Of House Manager

  Transform small neighborhood cafe into a hot spot destination! Kitchentown is a commissary kitchen that hosts many of the bayarea's budding small batch food artisans. Their FOH had an underutilized cafe and market place that was aimed to showcases their Make's work. I was brought on to develop the cafes amazing potential. I reorganized their FOH displays and dinning room flow. I hired and trained a new staff. Wrote SOP for the new staff. Built lasting C2B bonds that brought a huge turn in sales and regular business. Converted cafe customers into brand ambassadors for their Artisan's products. Daily sales were increased 10 fold! Show less

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  Netflix

  Jun 2016 - now

  Customer Support

  Assist customers by phone with account maintenance, updates, cancellation and movie suggestions. Teach customers how to navigate our website and app. Relate and assure customer they receive the best resolutions we can offer. Resolve problem the first time. Take feedback to improve user experience. Identify potential irregularities route to correct teams for research. Educate customer on tools and features that are available so they can be more autonomous with their account control.