Experience

• 

  Orange egypt

  Nov 2015 - Sept 2017

  It service desk engineer

  ➢ Provided technical support for the internal employees in the company regarding issues related to Microsoft windows issues, accounts, active directory issues and some internal apps issues. ➢ Assisted in the migration for the company users and PCs from Mobinil to Orange.

• 

  Information technology institute (iti)

  Oct 2017 - Jun 2018

  Cloud architecture track

  ➢ Taking the 9 Month Diploma in Cloud Architecture track.➢ Taking technical courses and trainings related to networking, operating systems, storage and virtualization.➢ Taking soft skills courses as presentation and communication skills.

• 

  Telecom egypt

  Aug 2018 - Oct 2018

  Service assurance engineer

  ➢ Managed Infrastructure Environment in the datacenter. ➢ Managed all virtualized environments VMware-Hyper-V). ➢ Performed troubleshooting for technical problems on both network & system basis. ➢ Contacted the vendors to resolve applications misbehavior & to implement and solve issues.

• 

  Dell technologies

  Nov 2018 - now

  ➢ Provide remote technical support troubleshooting for hyper converged infrastructure Dell EMC product (VxRail) including issues related to PowerEdge Servers, VxRail Manager issues, VMware (ESXi hosts, vCenter, vSAN), deployment, upgrade and node add issues. ➢ Use technical ability to resolve highly complex cases and highly escalated cases. ➢ Work on mentoring the newcomers in the team. ➢ Working in solving cases related to data unavailability (DU) and data loss (DL).➢ Collaborate with other teams from VMware, hardware and network, upgrade teams and other teams ensuring the best and fastest way in providing resolution to customer problems.➢ Share knowledge with team members while sending technical emails on new issues and providing technical huddles. Show less ➢ Interfaced directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution while ensuring the customer satisfaction. ➢ Provided remote technical support troubleshooting for hyper converged and cloud solution Dell EMC product (VxRail) including issues related to PowerEdge Servers, VxRail Manager issues, VMware (ESXi hosts, vCenter, vSAN), deployment, network, storage, upgrade and node add issues.➢ Collaborated internally with other Dell teams as Dell hardware, networking team, upgrade teams and other teams ensuring the best and fastest way in providing resolution to customer problems.➢ Analyzed log files to determine the root cause of system problems. Show less

  • VxRail Senior Engineer Technical Support

    Apr 2021 - now

  • VxRail Technical Support Engineer 2

    Nov 2018 - Apr 2021