Experience

• 

  Siete ltda

  Jan 1991 - Jan 1992

  Technical support

  Technical Support

• 

  Ingenieria de software ltda

  Jan 1992 - Jan 2006

  Network administrator

  Chief Information-IT; Administration of normal functioning of the internal resources. Adviser of IT, Expert advices to companies, support of engineering. Windows Servers, Linux, IBM I-Series, Firewalls. Account Manager, Sales representative in IT: Normalization ISO 27000 ( SGSI ), Knowledge advanced in SAP Business One, Citrix, Operating System Microsoft ( XP, NT, W2k, W2003 ), Microsoft Exchange ( 5,0, 5,5, 2000, 2003 ), Kerio MailServer, Network Microsoft Administrator, Linux. Engineer of systems IBM ( AS/400, I Series ). Expert in Firewall, VPN, cryptology, IDS, Antivirus. Experience in communications of TCP/IP. Experience managed by the administrator of projects, proposals and sales. Knowledge in programming languages Visual Microsoft Basic, shell scripting. Show less

• 

  Banco falabella chile

  Oct 2007 - Apr 2010

  System engineer

  Safeguarding the normal functioning of database Servers, Application Servers, Mail, Backup’s, etc. Administration of platforms Tru64, Linux Red Hat, AIX, Microsoft AD, Exchange, Oracle, Tuxedo, IAS, Tomcat, Apache, Bea Weblogic. Taking resolutely measures in front of problems of 3th Level. Review unresolved problems with external providers. Tracking of problems derived. Interface between suppliers and the Bank in front of the implantation of projects.

• 

  Sas

  Apr 2010 - Dec 2013

  Participates and/or leads in design and implementation of complex solution architectures; participates in the design process; Relates technical concepts to SAS System applications and user needs and oversees the technical progress of ongoing services projects. Focuses on the underlying SAS technology core and may specialize in specific technical issues such as security, data management, system integration, user interface. Assists the sales team with technical sales activities to maximize revenue opportunities and ensure the highest levels of customer satisfaction and provides SAS consulting services, including solution development, implementation and closeout at customer sites. Show less

  • Technical Architect

    Apr 2010 - Dec 2013

  • Lead Technical Architect

    Apr 2010 - Dec 2013
• 

  Ibm

  Dec 2013 - Jun 2020

  Part of the IBM WCE team whose mission is to improve the user experience by offering end to end business solutions. IBM Tealeaf Customer Experience and IBM Marketing Consultant. Implement Customer Experience projects.

  • Solution Engineer

    Jul 2019 - Jun 2020

  • WCE Client Solution Professional

    Aug 2017 - Jun 2020

  • Customer Success Manager

    Jun 2018 - Jul 2019

  • Business Solutions Consultant

    Nov 2016 - Jul 2019

  • Especialista TI

    Dec 2013 - Jun 2019
• 

  Acoustic

  Jun 2020 - Feb 2021

  Solutions engineer
• 

  Dynatrace

  Mar 2022 - now

  • Strategic Customer Success Manager

    Aug 2023 - now

  • Customer Success Manager

    Mar 2022 - Aug 2023