Gareth Pivacic

Experience

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  Netscope College

  Mar 2004 - Dec 2004

  Training room engineer
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  Capital Alliance Financial services South Africa

  Jan 2005 - Oct 2005

  Desktop Support Technician
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  Heinemann Publishing

  Jan 2006 - Oct 2010

  Senior Network Administrator/Technology Project manager
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  Pearson

  Nov 2010 - May 2024

  Forms part of the Australian Leadership Team with reporting lines to the Australia Operations Director (who reports to the International Vice President). Key accountability is given for leading and driving technology strategy throughout the business, instilling vision and leadership at the highest level, driving the technology roadmap, business investment cases, project management, and next generation business analyses.● Shaped the digital transformation strategy to drive POL service offerings ● Focused on a business model that is competitive, digitally enabled, and scalable● Built a high-performance team of 11 FTEs (BAs, PMs, CRM, and Data Analysts)● Enhanced the services that reach thousands of customers daily● Managed the full delivery of white-label products and services● Partnered with divisional heads on current and forward challenges ● Supported the growth of APAC through high-level data analysis● Embedded an Agile best-practice model to drive projects end-to-end ● Ensured that proposed services are fit-for-purpose ● Engaged with global service leads, vendors, and SaaS providers ● Migrated Singapore and Australia hosted data centres to AWS ● Rolled out POLS Pulse Dashboards to enable data management and business information sharing● Introduced next-generation AI Tools (Observe AI) for the sales and retention teams Show less Reported to the VP Business Partnering Asia Pacific with responsibility for identifying, scoping, implementing, enhancing, and supporting technology applications, platforms or programs for internal teams, partners and customers. Key accountability includes technology leadership, business analysis, business case development, project mobilisation, and change management.● Strategic advisor to key stakeholders on technology in relation to the business strategy● Ensured the business had the tools needed to deliver to business goals● Delivered real-world market differentiators for the business locally and globally● Embedded next-gen data solutions to drive decision making● Prepared business justification case for new IT tooling and capex investment● Mapped out the changes needed to deliver new and expanded applications● Project lead on new integrations, systems development, and platform updates.● Project managed the launch of 9 new online graduate courses● Transitioned over 2500 users from Google Apps to Microsoft Office 365● Introduced next level ML/AI tools● Supported continued expansion of the Enterprise Data Warehouse (EDW)● Managed the rapid transformation to Covid hybrid working model for Asia Pacific ● Provided leadership to 7 FTEs (BAs, PM, CRM, Integration specialists, and Tech Support) Show less Hand-picked by the APAC Executive Leadership Team to herald in an era of change built on Pearson's Technology Globalisation Process. This was both a strategic and highly visible role that worked across the region to drive core change management programs that realigned services and infrastructure.● Managed 22 sites with 2000+ users and 20 members of the technology team● Oversaw operations for Australia, India, Sri Lanka, Hong Kong, China and SE Asia.● Championed the centralisation of the the APAC technology teams ● Delivered a lean operating model to be scaled for future growth● Defined a global service portfolio through a deskside delivery model.● Implemented a Global Ops Model and Framework as per the global blueprint● Established localised Risk Management and Governance Frameworks● Set SOPs, ITIL Service Management Methodologies, and Contingency Plans● Chaired business leadership meetings to drive future road maps● Developed the customer experience (CX) improvement methodology● Led the team’s strategic direction through coaching, mentoring, and leadership Show less As the Technology Director for Delivery and Service Management I focused on building the technology infrastructure and service delivery framework to support the South African operations, and to ensure maximum reliability of systems, platforms and resources, servicing the needs of 400+ business users and 10,000 students across 13 higher education campuses.● Set the roadmap for technology as a tool for productivity and innovation● Implemented a robust technology communication strategy and process● Increased stability and scalability of services to all networks● Partnered with business stakeholders to indentify business needs● Forged relations with local and international technology teams ● Managed infrastructure and service delivery to 6 offices and 13 campuses ● Create a single network for Pearson offices andeducation campuses ● Rolled out Cisco Meraki Networks to drive WI-FI support to 10,000+ students ● Reduced Network Support Specialists from 13 to only 2 resources● Managed a team of 24 people Show less

  • Head of Technology Business Analysts and Project Management - Pearson Online Learning Services

    Jun 2021 - May 2024

  • Technology Business Partner - POLS Australia & Digital Workplace Services Asia Pacific

    Jan 2020 - Jun 2021

  • Senior Manager Technology Asia Pacific

    Mar 2017 - Jan 2020

  • Information Technology Director - Delivery & Service Management

    Jun 2014 - Mar 2017

  • Information Technology Infrastructure Team Lead

    Nov 2010 - Jun 2014
• 

  Boundless Learning

  Mar 2024 - now

  Director Technology Delivery

  At Boundless Learning, a company specialising in technology solutions for educational organisations, I serve as the Director of Technology Delivery. My role is part of the global technology leadership team, overseeing the technology implementation and delivery across the organisation. I lead a high- performance team responsible for developing innovative technology solutions, focusing on transformative strategies to ensure scalability and a competitive edge.