Graham Day

Experience

• 

  Sobeys

  Jan 2011 - Apr 2014

  Produce Clerk
• 

  Careworx Inc.

  Feb 2011 - Dec 2011

  IT Help Desk

  -Answered 20 Incoming calls from customers a day and resolved customer issues, resulting in customer satisfaction-Routinely monitored customer’s servers and reported to management and clients when any issues arise, resulting in increased company service performance-Rebuilt touch screen computer kiosks and repaired them, resulting in saving company costs

• 

  NoBul Media

  Sept 2012 - Dec 2012

  Co-op Student
• 

  ITSC Sheridan College

  Apr 2013 - Sept 2013

  Classroom Support Technologist

  -Improved reporting process by making multiple notes on tickets for people that had recurring issues and escalated them to management-Routinely showed up early to get a jump start on the ticket queue and to ensure that the workload for the day was regulated-Proactively prepared and ensured that the video call units were working correctly every day, as they were used frequently

• 

  FOOD BASICS LIMITED

  Apr 2014 - Sept 2018

  Produce, Meat and Grocery Clerk
• 

  Camis Inc

  Apr 2018 - Dec 2018

  IT Help Desk Technician

  -Set up over 20 computer terminals and printers at Ontario parks, preparing them for use during the busy summer season-Updated the company’s information database with regularly to keep client information current and accurate for future inquiries-Tested, repaired and documented procedures for over 50 broken printers and terminals resulting in reduced company costs in maintenance services

• 

  Emerson

  Sept 2019 - Jun 2020

  Order Picker and Lift Truck Driver

  -Operated a lift truck regularly and followed the company safety guidelines to maintain an accident-free workplace-Operated a computer regularly, made mailing slips to send parcels to customers nation-wide and ensured proper addressing so that parcels arrived at the correct location, reducing processing errors-Foresaw several potential hazards in the lift truck path and notified management in a respectful and collegial manner in order to resolve the issues