Jennifer Ly

Experience

• 

  Langham Hotel Boston

  May 2008 - Jun 2015

  PBX Operator/ Banquets Waitstaff

  PBX: Provided customer service and technical assistance to hotel guests and staff. Assisted in troubleshooting and resolving issues with the PBX phone system. Researched and collaborated with colleagues to improve enrollment in the frequent stay program.Banquets: Set up and serve for various functions such as meetings, reunions, and weddings. Assisted guests with any issues or concerns in regards to the event.

• 

  Canton high school

  Sept 2014 - Jun 2015

  Guidance counselor intern

  Worked with high school students with picking classes, looking into different careers, and helping with college applications and decisions.

• 

  Harmonium, Inc

  Feb 2017 - Feb 2022

  Site Director

  Managed and maintained technology and equipment to ensure smooth daily operations. Provided technical support for staff and students, troubleshooting connectivity and software issues. Implemented and trained staff on remote collaboration tools and video conferencing platforms. Defused group and individual conflicts while ensuring a safe and structured environment.

• 

  Harmonium, Inc

  Sept 2023 - Jun 2024

  Site Director

  Managed and maintained technology and equipment to ensure smooth daily operations. Provided technical support for staff and students, troubleshooting connectivity and software issues. Implemented and trained staff on remote collaboration tools and video conferencing platforms. Defused group and individual conflicts while ensuring a safe and structured environment.