Jackson Downs

Experience

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  Best Buy

  Mar 2016 - Jan 2018

  *Advanced through multiple roles, including Mobile Sales Consultant, Magnolia Professional, and Lead for Home Theater, Media, Gaming, and Car Electronics, demonstrating versatility and leadership across diverse product categories.*As a Mobile Sales Consultant, assisted customers with selecting mobile devices, service plans, and accessories, offering expert guidance to meet individual preferences and driving sales in the mobile department.*As a Magnolia Professional, specialized in high-end home entertainment systems, delivering tailored audio, video, and home automation solutions for premium home theater setups, ensuring customer satisfaction through personalized service and product expertise.*Led the Home Theater, Media, Gaming, and Car Electronics departments, managing inventory, training staff on product knowledge, and optimizing merchandising strategies to boost sales and enhance customer experience.*Provided in-depth product demonstrations for home theater systems, gaming consoles, and car audio/electronics, helping customers make informed purchasing decisions that aligned with their lifestyle and preferences.*Collaborated with installation teams to ensure smooth execution of home theater and car electronics installations, providing end-to-end support from product selection to setup.*Applied strong leadership and communication skills to train and mentor team members across departments, fostering a customer-centric environment and improving overall sales performance.*Consistently exceeded sales targets by leveraging deep product knowledge and delivering solutions that met customers' entertainment and technology needs. Show less

  • Multiple Positions Held

    Dec 2012 - Jan 2018

  • Home Theater, Appliances, Media/Gaming, Car-Fi Lead

    Mar 2016 - Feb 2017
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  Magnolia Audio Video

  Apr 2018 - Sept 2018

  Magnolia System Designer

  *Designed and implemented custom home entertainment and smart home solutions, tailoring each project to client specifications and enhancing the overall customer experience.*Provided expert consultation and system design services for high-end audio, video, and home automation systems, ensuring optimal performance and client satisfaction.*Managed the end-to-end sales process, from initial client consultation and product selection to system installation and post-sale support, consistently achieving sales targets.*Collaborated with installers and technicians to ensure seamless installation and integration of complex systems, maintaining high standards of quality and customer service.*Developed detailed proposals and system layouts for clients, clearly communicating technical concepts and demonstrating value propositions to secure sales.*Trained and mentored junior staff on system design, sales techniques, and product knowledge to improve team performance and customer engagement.*Stayed current on emerging technologies and industry trends to offer cutting-edge solutions that met or exceeded client expectations.*Consistently received positive customer feedback for delivering personalized, high-quality service and ensuring customer satisfaction throughout the project lifecycle. Show less

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  PetSmart

  Sept 2018 - Jul 2019

  Assistant Store Manager

  *Assisted in managing daily store operations, including staff supervision, inventory control, and ensuring the smooth execution of merchandising and promotional activities.*Led a team of sales associates, providing training on product knowledge, customer service, and operational procedures to enhance store performance and improve customer satisfaction.*Addressed and resolved customer inquiries, concerns, and complaints, maintaining high levels of customer satisfaction and loyalty.*Monitored sales goals, analyzed performance metrics, and collaborated with management to develop strategies that increased sales and profitability.*Managed inventory, conducted regular stock checks, and coordinated with vendors to ensure optimal product availability and efficient stock replenishment.*Oversaw store opening and closing procedures, cash handling, and ensured adherence to company policies and safety protocols.*Assisted in recruiting, hiring, and onboarding new team members to build a strong and motivated staff focused on delivering excellent service.*Played a key role in promoting and organizing in-store events, driving customer engagement, and boosting overall store traffic. Show less

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  Total Wine & More

  Jul 2019 - Oct 2020

  Wine Supervisor

  *Led the wine department, driving sales growth through strategic merchandising, effective marketing campaigns, and superior customer service.*Provided expert guidance and personalized wine recommendations to customers, increasing customer satisfaction and repeat business.*Monitored inventory levels, managed product replenishment, and collaborated with vendors to ensure an optimal stock of high-demand products.*Trained and mentored sales associates on wine product knowledge, customer service techniques, and upselling strategies to boost department performance.*Analyzed sales data and consumer trends to identify opportunities for promotions and special events, contributing to a 15% increase in wine sales.*Ensured compliance with store policies, industry regulations, and safety protocols while maintaining a clean, organized, and inviting department.*Collaborated with store management and cross-functional teams to execute seasonal campaigns and maximize product visibility and in-store engagement. Show less

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  Kris Lindahl Real Estate

  Oct 2020 - Jul 2021

  Real Estate Agent

  *Built and maintained lasting client relationships through personalized service, clear communication, and a commitment to client satisfaction.*Increased property sales by effectively marketing listings using targeted strategies and leveraging strong negotiation skills.*Guided clients through the home buying and selling process, offering expert advice and facilitating smooth transactions.*Conducted market research and analysis to provide clients with accurate property evaluations and competitive pricing strategies.*Collaborated with cross-functional teams, including lenders and inspectors, to streamline the closing process and ensure timely completion of transactions. Show less

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  Keller Williams Classic - Coon Rapids

  Jul 2021 - Mar 2022

  Realtor

  *Built and maintained lasting client relationships through personalized service, clear communication, and a commitment to client satisfaction.*Increased property sales by effectively marketing listings using targeted strategies and leveraging strong negotiation skills.*Guided clients through the home buying and selling process, offering expert advice and facilitating smooth transactions.*Conducted market research and analysis to provide clients with accurate property evaluations and competitive pricing strategies.*Collaborated with cross-functional teams, including lenders and inspectors, to streamline the closing process and ensure timely completion of transactions. Show less

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  Prestige Beverage Group

  Mar 2022 - Mar 2023

  Senior Customer Service Associate

  *Managed national and international accounts in the liquor distribution industry, ensuring high levels of customer satisfaction through timely and effective service.*Processed distributor purchase orders and submitted approved orders to the warehouse while coordinating with compliance teams to meet legal shipment requirements.*Verified product pricing, including special pricing, to ensure accurate invoicing and maintained inventory checks for product availability.*Administered customer setups, maintained and updated supplier information, and processed depletion reports as necessary.*Generated and distributed daily, weekly, and monthly sales reports using database systems, while maintaining comprehensive customer records.*Handled service and billing complaints by coordinating product exchanges, issuing credits, and adjusting bills to resolve discrepancies.*Collaborated on product allocations and inventory management to ensure customer orders were fulfilled accurately and in a timely manner.*Provided office support by assisting colleagues with increased customer loads, contributing to a cohesive and efficient customer service environment. Show less

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  New Technology Integration

  Sept 2023 - now

  Information Technology Technician

  *Manage remote maintenance and support for 12 clients, ensuring efficient and smooth IT operations across diverse environments.*Active Directory & Domain Management: Maintain user accounts, permissions, and group policies, ensuring the proper functioning of domains and compliance with security protocols.*Antivirus Management: Oversee the deployment, monitoring, and updating of antivirus solutions to protect systems against potential threats and vulnerabilities.*Network Administration: Administer network setups, including router configurations, firewall maintenance, and performance monitoring, to optimize network efficiency and security.*Backup Management: Implement and oversee data backup procedures, ensuring data integrity and availability in the event of system failures or data loss.*Remote Maintenance: Troubleshoot and resolve technical issues remotely, minimizing downtime and maintaining consistent performance for clients.*New Device Setup: Configure and integrate new hardware and software for clients, facilitating a smooth transition into their existing IT environments.*System Monitoring: Conduct regular system audits and performance checks to identify and address potential issues proactively.*Documentation: Maintain accurate documentation of IT processes, system configurations, and support activities to ensure knowledge transfer and compliance. Show less