Emma Twells

Experience

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  First National Financial LP

  Aug 2011 - Aug 2012

  MBS and Legal Documentation Administration

  - Ensured that auditing of files are on par with MBS auditing guidelines- Answered email inquiries from FNF- Ensured that a minimum of 50 files are audited a day- Researched and problem solve on discrepancies that arise- Downloaded completed transfers from portal and updating the information within various systems- Resolved discrepancy reports from Computershare- Special projects as assigned by Management

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  The Princess Margaret Cancer Foundation

  May 2013 - Aug 2013

  Special Events Intern

  - Processed large volume of donations on Raiser’s Edge in a timely and accurate manner- On site event logistics including working with suppliers, venues, and volunteers- Researched, drafted, and sent out letters and e-mails for solicitation, sponsorship, and gift-in-kind items- Event preparation and execution- Assisted in execution of events including “Journey Run or Walk 5k”, "Joe’s Team Triathlon” and "Toronto Firefighter 15th Annual Calendar Show"

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  Hospice Toronto

  Dec 2013 - Mar 2014

  Special Events Coordinator (Contract)

  - Developed, planned, and executed “TD presents There’s No Place Like Home 25th Anniversary Gala in Support of Hospice Toronto” - Provided support to Committee members, senior level volunteers, and staff- Maintained and updated various databases, including Income Manager, silent auction, VIP and invitation lists, and volunteer databases- Assisted with the solicitation of sponsorships, silent auction items, and in-kind support, including follow-up to past and potential donors and supporters - Assisted with administrative duties, marketing and communications, special projects and post-production follow-ups Show less

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  Luminato Festival Toronto

  Mar 2014 - Sept 2015

  Development Coordinator

  • Managed >$5,000 donor programs including the creation of proposals, solicitation letters and campaigns, sending thank you communications, ensuring that benefits are distributed appropriately, managing donor recognition, tracking all activities in database, and preparing engagement and stewardship reports• Managed foundation donors up to $50,000 including the identification of prospects, solicitation, cultivation, and stewardship of renewing and new donors• During the Festival, worked with the Development team to ensure donors receive high-level of care including ticket orders, event attendance, and other related requests• Worked with the Vice President, Advancement to create customized donor proposals including letters and other materials• Assisted with organizing donor events including receiving and tracking RSVP’s from donors, attending events, and ensuring proper follow-up• Performed monthly expense reconciliation with Finance department• Prepared research profiles for prospective donors, Board members, and foundations Show less

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  Pathways to Education Canada | Passeport pour ma réussite Canada

  Sept 2015 - May 2016

  Alumni Relations Coordinator

  • Researched, developed, and implemented sustainable alumni programming and engagement that began with a student’s graduation from the Pathways Program• Captured, updated, and maintained accurate alumni records in the Pathways alumni database• Planned, implemented, and promoted alumni events and activities that support Pathways Canada’s strategic plan • Researched, wrote, and promoted stories about Pathways alumni• Cultivated and maintained a network with a wide range of alumni locally, regionally, and nationally• Maintained regular communication with alumni via direct contact, e-mail blasts, and social media regarding Pathways news, activities, and opportunities• Provided copy writing for both student and donor centered communication materials including newsletters, e-mails, and social media • Liaised with internal staff and program partners around alumni programming• Successfully recruited alumni for events, including high-stake donor events, fundraising events, and other engagement opportunities• Created an Alumni Welcome Package, including working with designers, printers, and Pathways program locations to ensure all materials completed within established timelines • Grew and maintained an active and engaging online presence of Pathways Alumni Network Show less

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  Wilfrid Laurier University

  May 2016 - May 2018

  • Works with the Faculties, Alumni Relations, Advancement, and Communications teams to create communication plans, programs and events to engage alumni and strengthen the relationships between the Faculties and their graduates• Develops effective liaison strategies with alumni, students, Faculties, volunteers, Advancement colleagues, departments and other campus stakeholders• Leverages opportunities for alumni engagement with campus partners including events such as convocation, career panels, and Faculty-specific programming• Understands the emerging trends of student, alumni and volunteer behaviour, including demographic trends to help design and implement innovative Faculty program plans that address these trends and assists in meeting the department's relationship building goals• Coordinates Faculty-specific alumni communication in the bi-monthly e-newsletter Alma Matters, requiring liaising with the Faculties to secure relevant content and working with the Communications team to segment lists, assist in design, and track metrics• Assists with alumni and annual giving events and programs that include conferences, professional development days, seminars, award ceremonies, donor events, networking events, social events, community programs, and alumni awareness programs Show less

  • Alumni Relations Officer, Special Projects

    Jun 2017 - May 2018

  • Alumni Relations Officer, Faculties

    May 2016 - Jun 2017
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  Lazaridis School of Business & Economics at Wilfrid Laurier University

  May 2018 - now

  Immersive Learning Coordinator

  • Plan and execute online and in-person events including large- scale, multi-day student programs and events involving senior leaders, donors, and community members.• Manage and reconcile event budgets ensuring donations, volunteer recognition and student awards are distributed accurately and accounted for.• Build strong relationships with internal and external stakeholders through evaluating the organization’s strategic plan and aligning initiatives to best determine priorities and plans.• Manage all Lazaridis School social media channels. Includes sourcing content, writing copy, graphic design, and scheduling content to ensure relevant and timely messaging. Increased total number of followers across all channels by 27% in FY20/21.• Supervise co-op students throughout their work term including keeping track of tasks, setting goals, providing evaluation and support. Show less