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Karthikkeyan B

Karthikkeyan B

Customer Support Engineer L1 / L2

Followers of Karthikkeyan B327 followers
location of Karthikkeyan BBengaluru, Karnataka, India

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  • Timeline

  • About me

    Infrastructure & Cybersecurity

  • Education

    • Kendriya Vidyalaya

      1991 - 2001

      Activities and Societies: rashtrapati award in scout

    • Vinayaka Mission's Research Foundation - University

      2007 - 2010
      Bachelor of Engineering (B.E.) electronic and communication engineering second class

  • Experience

    • Genius Consultant Limited

      Aug 2011 - Dec 2012
      Customer Support Engineer L1 / L2

      Executed the System Support for the client, managed their requests and resolved queriesMaintained the L1 & L2 Network to NIC, 2 mbps Leased Line & 1mbps Mpls Network and Asset Sheet / Inventory Sheet in Portal Soft Spearheaded the troubleshooting of RDP session using – Radmin, VNC and LYNC, remote computer with in domain and MS LYNC 2010 for certificate with SIP Conducted various Video Conferencing time to time implemented the ERP software over intranet Supported the application and recovered PST and detected the recovering file from removable Media, HDD & Dynamic DriversHandled online status WAN / MPLS by using the desired application packChecked VPN Online Status, Network Firewall Policy through LDAP Protocol & WAN Network Redundancy with Switching ServiceResolved network traffic issue and worked in cloud networkIncreased the call in portal using (high / medium / low) priority calls & liaised with required vendors for Rental Printer / AMC Support Show less

    • Invo Tech

      Jan 2013 - Nov 2013
      IT-Engineer

      System Engineer

    • Larsen & Toubro

      Dec 2013 - Oct 2015
      Sr.Engineer (Systems)

      MS- Fore Front Thread Management Gate 2010 (Firewall ) Administrator Server 2008 R2 & 2012 STD (AD,FS,FTP,DFS,SAN,Backup& Restore) Administrator Sever 2012 System Center , APP,VDI Administrator MS Exchange Server 2010 Enterprise administrator MS Lync 2010/2013 Front & Backed Server AdministratorSOL Administration (DB Admin)Hyper - V server 2012 & Clustering - Administrator WAN Optimizer & Network Firewall with Qos Administrator

    • Accel Frontline Limited - A CAC holdings group company

      Jun 2016 - May 2017
      Network Administrator

      Data Centre Network Admin For RSMIPL Formerly known as FOXCONN

    • Bharat FIH

      May 2017 - Aug 2024

      Cyber & Network security incharge / Team Lead information & Network security incharge

      • Cyber Security incharge

        Jun 2023 - Aug 2024

      • Information Technology Security Administrator

        May 2017 - Jun 2023

    • IFB Industries Ltd

      Oct 2024 - now
      Assistant Manager IT

      IT

  • Licenses & Certifications

    • MCSA: Windows Server 2012

      Microsoft
      Mar 2016
      View certificate certificate

    • CCNA R&S 200-125

      Cisco
      Apr 2018