Petar Vlahov

Petar Vlahov

IT / OFFICE SUPPORT

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location of Petar VlahovSofia Metropolitan Area

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  • Timeline

  • About me

    Lead Assistant Manager @ EXL | IT Solutions, ServiceNow Administration

  • Education

    • IBSEDU

      2013 - 2015
      Master's degree IT TECHNOLOGY

      Activities and Societies: PHP/SQL

    • International Business University -BOTEVGRAD

      2005 - 2009
      Bachelor's degree International Economics 95

      Activities and Societies: Basics of Law Basics of Marketing Basics of Management 2 Levels of High School Maths Micro and Macro Economics For more information : www.ibsedu.com

    • 54 English Language School " Sv. Ivan Rilski"

      1999 - 2004
      High School Engish and Management 99

      Activities and Societies: English,Management and Geography.

    • Antoine de saint Exupery

      1993 - 1999
      Private Primary School French Language and Literature 100

      Activities and Societies: The education was mixture between French based educational system and Bulgarian obligational system. Full day education (8h - 17h)

  • Experience

    • BULMAX 2000 LTD. & SEASONS 2000 LTD

      Oct 2004 - Dec 2007
      IT / OFFICE SUPPORT

      Support of the internal computer network (Wi-Fi. LAN) . Hardware/Software support. Setup of the pheripheral hardware. Everyday work with Windows based software applications and external finance system.

    • Starfoods

      Jan 2008 - Sept 2009
      IT Technical Support

      Full technical support of a developing company from the beginning of the system creation. Planning, Organization, Negotiation with suppliers for delivering high International Standard Service according to PepsiCo Intl. policy for 10 offices around the country.

    • PepsiCo

      Sept 2008 - Nov 2019
      Business Engagement Leader IT, Bulgaria

      Directly Reporting to SEER IT Manager located in Romania i was taking responsibility for:•Budget follow up and planning.•Optimization of IT Services and processes.•DSD Sales system. ( Handhelds front-end and back-end.)•Expences and contracts negotiation and follow up.•Implementation of two ERP systems in PepsiCo business in Bulgaria ( Scala and SAP ).•Server availability and downtime optimizations.•PepsiCo global GenNXT networking project implementation in Bulgaria.•Coordinating Bulgarian IT Dept. and Romanian IT Dept. in order to achive score targets. Show less

    • Lagardere Service Bulgaria

      Jan 2014 - Sept 2014
      IT and Organizational Manager

      - Microsoft Dynamics AX processes understanding and implementation withing organizational roles. - Responsible for developing IT strategy in order to ensure company future development and plans.- Develop, Organize and implement automated Helpdesk service for all company users.- Manage, motivate and support IT Team.- Responsible for creation and managing of yearly plan and budget for the department and follow up during the period.- Lead all IT related projects for all 100+ stores.- Responsible to ensure hardware planing in order to achieve flawless operations.- Planing, Analyze and continuous improvement of Hardware and IT infrastructure within organization.- Understanding End User (franchise partners) daily needs and provide guidelines and support.- Organize on-going and periodic control and education in IT Department.- Continuous update IT knowledge in IT Sector in order to adopt and provide better innovative solutions.- Ensure backup procedure is on place and clear process how to react in case of emergency situation to minimize outage time.- Responsible for keeping the communication between external IT Developers and current business. - Ensure to have realistic time-frame of the projects and delivery withing agreement.- Responsible for IT Security and analyze of potential risks. Show less

    • MetroCast Radio

      Jan 2017 - Nov 2019
      IT and Audio Infrastructure /Open Project

      -Design and Management of equipment, Virtual MacOS installations based on ESXi Virtualised hardware and multiple physical devices from all generations and different software editions due to the specifics of business.-Managing all services, broadcast, networking, audio cabling, organising offices workspace, backup and relations with suppliers.

    • EXL

      Nov 2019 - now
      Lead Assistant Manager
  • Licenses & Certifications

    • ITIL Foundation v3

      ITCE
      Sept 2011
  • Volunteer Experience

    • IT Integration Manager

      Issued by Metro Cast Media on Jan 2008
      Metro Cast MediaAssociated with Petar Vlahov