Fortune Nchoe

Experience

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  Goosebumps hire

  Sept 2014 - Feb 2015

  Store Assistant

  • Performing stock control and management in order to revent losses. • Accurately processing card and cash sales.• Filing and record keeping of sales receipt and supporting documents.• Assist with the resolution of client queries. • Following up on overdue returns and imposing late return fees.• Processing discounts with management approval.• Responsible for the opening and closing of the store.• Performing housekeeping duties.• Assist in managing social media marketng page to increase sales.• Balancing register to receipts and E-POS. Processing rentals and deposit refunds Show less

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  Mica Hardware

  Jun 2015 - Jun 2016

  Finance Department Intern

  • Timely reconciliation of creditor accounts. • Reconciliation of petty cash• Distribution of debtor’s remittance advice• Cash up supervisor for cashiers on a weekly rotation basis.• Day to day banking duties. • Processing claims for goods returned; damaged and stock not received. • Assisting the stock control department with receiving of goods in the store. • Responsible for sending remittance advices to creditors at month end. • Responsible for matching invoices; purchase orders; and goods received notes. Show less

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  Capitec Bank

  Nov 2016 - Mar 2022

  Service Consultant

  • Responsible for system mandate (Transaction approval), verifications and branch supervision(2IC)• Reviewing and approving data captured for credit applications in line with credit and risk management policy• Positioning and marketing of banking products to walk in clients as a link to a primary need.• Sourcing of new business via telemarketing, upselling, and cross selling on existing financial products.• Strict adherence and compliance to FICA and Money laundering policies and procedures, laws, and regulations.• Diligent and accurate capturing of over-the-counter transactions e.g., deposits, transfers, disputes, payments, orders.• Using in depth product knowledge and customer service skills to Assist clients with product enquiries and escalations. • Maintaining client to consultant professional relationship with after sales follow-upConcurrently executing admin work in• Preparation of branch performance tracker.• Assist branch management with month end reporting.• Laise with cross functional department to resolve branch IT Hardware and software issues.• Lead branch start -up meetings and Team learning sessions.• assisting with staff requirement planning and service management (TOS/TTS). Show less

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  South African Revenue Service (SARS)

  Jul 2022 - now

  Service Consultant

  As a hybrid role Service Consultant, I am responsible for rendering excellent service to taxpayers across all SARS service channels which includes “over the counter”, voice, e-mail, and video channels, in both physical and remote settings. SARS expect all staff to have the highest level of integrity and confidentiality.My roles entails the processing of service requests including but not limited to:• New registrations for Income tax, VAT and PAYE.• Electronic-filing registration and profile maintenance.• Submission of disputes (Remissions, objections, and appeals) and suspension of payment requests• Provide Taxpayer education for core taxes, Personal Income Tax, VAT, Payroll taxes and Company Income Tax.• Processing applications for newly appointed representatives for Estates and Companies.• facilitating query resolution, feedback, advice, and escalation of unresolved cases including but not limited to registrations, Audit verifications, compliance audits, service requests out of turn around time, refunds due etc.• Data capturing, document review and verification for all service requests according to the standard operating procedure.• Issuing of Tax Compliance status certificates notice of registration certificates (IT150) and all types of account statements.• Submission of payment reallocation request across all tax types and processing of payment arrangement requests• Submissions of returns of Individual, Companies, and Exempt Institutions for (Income Tax, VAT, PAYE)• electronic-filing guidance of VAT, PIT, CIT, PAYE, and exempt institutions.• Submission of de-registration requests for Income tax, VAT and PAYE.• Providing support services to Tax Practitioners and legal persons on behalf of their clients.• Processing appointment booking request for all service types for all channels, Show less