Elianys Roca

Experience

• 

  Roca Video Inc.

  Mar 2012 - Apr 2014

  Store Clerk/Manager

  • Increased sales by anticipating customers’ needs.• Improved customer satisfaction by ensuring they were receiving the attention they deserved.• Developed an inventory system under a very small budget to help manage product availability.• Managed excessive or aging inventory using a customized inventory system.• Maintaining optimal stock levels to ensure timely availability of products.

• 

  SOUTHERN TRAVEL INTERNATIONAL, CORP.

  Jun 2014 - Nov 2023

  • Directed and implemented a global project to optimize efficiency through automation, reducing manual labor by 85%.• Design and developed a customized database system for a long-term client, while staying within the allotted budget.• Supported the integration between a Global Distribution System (GDS) and legacy software to help optimize operational efficiency, through the use of APIs.• Manage the implementation of software changes and train team members to utilize new software more efficiently. Show less • Process daily accounting payable and receivable procedure such as reviewing vendor invoices with the corresponding purchase orders and recording those with the accurate receiving reports in the system.• Create working instructions for newly created processes allowing for cross training within the departments.• Reconcile vendor accounts when payments are applied incorrectly saving clients and STI thousands of dollars in fees.• Prepared significant amounts of monthly client invoices with supporting documentation for review and approval by controller.• Research incorrect GL postings and report to a manager for adjusting entries.• Communicate with vendors, customers, as well as internal departments. Show less

  • IT Specialist

    May 2017 - Nov 2023

  • Accounting Associate

    Jun 2014 - May 2017
• 

  TechByPro

  Jun 2021 - Oct 2023

  Project Manager

  • Manage and design the implementation of a brand-new ticketing system using the Zendesk software.• Currently supporting and managing the development of an automation bot in the healthcare environment to help streamline the extensive patient registration process currently in use.• Keep in constant communication with clients providing updates on the progress of multiple projects.• Make any modifications that are deemed necessary by the client while considering time, cost, and resource availability.• Coordinate weekly meetings to summarize each completed deliverable. • Experience using MS Project 2016 and 2019. Show less

• 

  Jackson Health System

  Nov 2023 - now

  Process Improvement Manager

  • Process Analysis: Conduct comprehensive analysis of existing processes to identify areas for improvement and optimization.• Strategy Development: Develop and implement strategic plans to streamline processes and enhance operational efficiency.• Cross-functional Collaboration: Collaborate with stakeholders across different departments to gather insights and perspectives, ensuring alignment with organizational goals.• Performance Metrics: Establish key performance indicators (KPIs) to measure process effectiveness and track improvement over time.• Change Management: Lead change management efforts to ensure smooth implementation of process improvements and minimize disruptions.• Training and Development: Provide training and support to employees to facilitate adoption of new processes and tools.• Continuous Improvement: Drive a culture of continuous improvement by promoting best practices, fostering innovation, and identifying opportunities for further optimization.• Project Management: Manage process improvement projects from inception to completion, including project planning, resource allocation, and risk management.• Documentation: Document updated processes, procedures, and workflows to ensure clarity and consistency. Show less