Albina Tosca

Albina Tosca

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  • Timeline

  • About me

    Customer Success Account Manager at Microsoft

  • Education

    • Bucharest Academy of Economic Studies, Master Degree

      2010 - 2012
      Master of Science in Finance & Investments Finance & Investments
    • Bucharest Academy of Economic Studies, FABBV

      2007 - 2010
      Bachelor of Science in Economics Finance & Banking
  • Experience

    • Hewlett-Packard

      Sept 2010 - Sept 2012

      Successfully implemented the Financial Rebate Claims process for Russia. Worked closely and organized departments, such as: Sales, Finance, Accounting, Deal Management and Order Management and guided them through the process. Prepared all reports, training material and advised upon further development steps. Resolved operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, invoicing, returns, claims, financial post-sales programs) and also coordinated and managed structured and high quality communication to both partners and internal colleagues

      • Financial Claims Project Coordinator

        Jul 2011 - Sept 2012
      • Operations Specialist

        Sept 2010 - Jul 2011
    • Oracle

      Sept 2012 - Sept 2018

      Working on the implementation and improvement of several new processes, ensuring that policies, legal regulations and audit requirements are met. Collaborating with Oracle Russia Accounting and Oracle Dublin Financial departments.Negotiated successfully the payment plan and improved considerably the collection process for the biggest Russian partner.Ensuring that transactions are compliant with financial, legal policies and procedures; working under strict time driven pressure for closing cut off times with extremely high value financial and accounting transactions. Show less

      • Senior Project Coordinator

        Jan 2016 - Sept 2018
      • Senior Accounting Project Coordinator

        May 2014 - Jan 2016
      • Finance & Accounting Project Coordinator

        Sept 2012 - May 2014
    • Microsoft

      Oct 2019 - now

      FastTrack is a service provided by Microsoft that helps customers onboard Microsoft Cloud solutions and drive user adoption. FastTrack for Microsoft 365 helps organizations, and their partners accelerate deployment and gain end-user adoption of Office 365, Enterprise Mobility + Security, and Windows 10.

      • Customer Success Account Manager

        Mar 2021 - now
      • Fast Track Manager

        Oct 2019 - Mar 2021
  • Licenses & Certifications

    • Microsoft Certified: Dynamics 365 Fundamentals

      Microsoft
      Jun 2021
      View certificate certificate
    • Copilot for M365 Achiever Badge - Foundational

      Microsoft
      Apr 2024
      View certificate certificate
    • Collection Analyst Certification

      Oracle Finance
      Sept 2012
    • Accessibility in Action

      Microsoft
      Apr 2021
      View certificate certificate