Ian Abner Ochieng Okaka

Experience

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  World Vision Kenya

  Jan 2020 - Mar 2020

  Project Specialist

  Gained hands-on experience in developing and implementing project frameworks.Provided support in developing youth engagement strategies, community interventions and youth empowerment projects.Monitored and reported on the operating context of projects to ensure relevance and accountability to the organizations goals and target.

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  Dial Afrika

  Sept 2021 - Dec 2021

  Call Center Agent

  I was the customer care contact person offering support and responding to client’s requests and complaints,I was tasked with daily Data Entry tasks on the Fresh Desk and Proto OS Systems and weekly report generations on sales and call performance.Managed to regularly hit and on occasions surpass my weekly sales targets on sales and on boarding of new ProGas clients & distributors.

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  National Council for Persons with Disabilities (NCPWD)

  Apr 2022 - Apr 2023

  Disability Services Officer

  Played a key role in the development of the Autism & related Disabilities Standard Operation Procedures.Managed a platform that links PWDs and persons with albinism with relevant specialized service providers & hospitals near them.Managed inventory and distribution of products to groups of persons with albinism countrywide.Liaising with County Offices to prepare and coordinate work plans, recommendation reports, sensitization programs and identifications of persons living with disabilities and in need of urgent care or support. Show less

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  Amitruck

  Aug 2023 - Sept 2023

  Operations Associate

  Cooperation with all Amitruck business units to achieve organizational goals.Onboarding new customers and ensuring all customer orders, queries and requests are attended in due time, in order to improve customer satisfaction and increase account revenue. Ensuring accurate, up-to-date, and actionable information is provided for all customers. Gathering intelligence on market trends, competitors, and regulatory changes.

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  National Social Security Fund (NSSF Kenya)

  Oct 2023 - now

  Benefits Officer

  Administer and oversee benefits programs, ensuring compliant processing and timely disbursement of benefits, including retirement, disability, and survivor benefits.Offer comprehensive member support, including guidance on benefits, contributions, eligibility, addressing inquiries, resolving issues, and aiding with documentation.Maintain accurate and confidential member records, including contributions and benefit disbursements.Generate reports on benefits administration and member statistics as needed by NSSF management and government agencies. Provide excellent customer service, addressing member inquiries and concerns courteously and efficiently. Show less