Selvaganesh Sivaprakasam

Experience

• 

  Connoiseur Electronics pvt Ltd Client Hexaware Technologies

  May 2011 - May 2014

  Support Engineer

  Diagnose and resolution of software and hardware issues.Resolving of technical issues.Installation of connections, computer networks, and cabling for clients.Troubleshooting system failure, analysing the root cause and creating a documentation.Installation of application as per user project requirement.Network printer configuration.Remote support to end user.VPN installation and Troubleshooting.

• 

  Nebula Computer’s Pvt Ltd client Wipro Info tech

  May 2014 - Nov 2014

  L2Support Engineer

  Installing and Troubleshooting Operating system and software.Troubleshooting Hardware calls over the phone.Creating service request based on email or phone call received from the customer.Align service request to partner as per geographical location.Make sure that escalation calls are closed within agreed SLA.

• 

  Worldsource Healthcare India Pvt Ltd

  Jul 2015 - Apr 2017

  System Administrator

  User account creation and deletionTechnical support to applications on trouble shooting Environment, software and application level issuesHandling technical escalations from client/end user/internal teamsManage folder permission and data integrityHandling Data backup using Veem backup toolMaintain IT asset inventory

• 

  BDO India LLP

  Apr 2017 - now

  Handling End to End IT operations for various location.Creating and configuring VM server.Performing widows security patch deployment using Manage Engine Endpoint and WSUS.Maintain DFS servers and provide necessary privilege as per project requirement.Creating and maintaining server backup using Acronics tool( Full , Incremental , Differential Backup)Promoting and Demoting domain controller.Office365 Administration.Administering the creation and management of group policy.Creating and deploying user and device collections, packages, and programs to client machines.Performing routine audits of systems and software.Coordinated with General Manager in different operational issues and promotional activities.Performed quality evaluations of Help Desk services and designed programs for continuous service improvement.Weekly and Monthly Review meetings with higher management. Show less Responds to all calls received by the Help Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged.First point of contact for providing support for all IT applications and systems to internal end users.Support incident resolution process and focus on problem resolution priorities seeking to minimize incidents.Provides accurate solutions to user problems to ensure user's productivity.Co-ordinate with Vendor support for hardware replacements / ISP /VOIP related issues. Show less

  • Assistant Manager

    Apr 2021 - now

  • Senior IT EXecutive

    Mar 2019 - Mar 2021

  • IT Executive

    Apr 2017 - Mar 2019