CHADWICK COOPER

Experience

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  The Church of Jesus Christ of Latter-day Saints

  Aug 2000 - Jul 2002

  Volunteer

  As a volunteer I worked in the Dominican Republic to help people better their lives. I worked as an area leader, organizing and leading small groups in various volunteer efforts. Through this experience I learned a second language and culture.

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  Iowa State Bank

  Jul 2002 - Jul 2004

  Lead Teller

  I supervised 10 tellers, coaching them in sales and customer service. I took part in Hiring, training, discipline, reviews, promotions and termination of tellers at the main bank location. I was responsible for ordering and preparing large cash shipments.

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  Wells Fargo

  Aug 2004 - Jun 2012

  Team Lead

  As a Team Lead I coached Phone Bankers to improve their sales, handle time and customer service. I handled escalated customer service issues in both English and Spanish languages, coming to a resolution for each issue without outside assistance. I assisted with interviewing and hiring new employees

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  General Dynamics Information Technology

  Jul 2012 - Sept 2015

  Help Desk Tech

  The Service Desk Representative provides technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries and troubleshooting complex technical product-related issues. The Service Desk Representative investigates issues and concerns by reviewing initial support notes and gathering additional information from customer. The Service Desk Representative updates the tracking system of incident logs and may convey customer feedback to management. The Service Desk Representative escalates extremely technical or sophisticated issues to the next level up or as high as management. The Service Desk Representative is an entry-Level position within this field. The Service Desk Representative conducts routine tasks as directed and is closely supervised with little latitude for independent judgment. The Service Desk Representative requires the ability to listen, analyze, document, resolve and/or escalate issues while providing excellent customer service skills to end users in the medical community. Show less

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  Ventech Solutions

  Sept 2015 - Sept 2017

  Email Help Desk Agent

  An Email Help Desk Representative provides technical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries and troubleshooting complex technical product-related issues. The Email Help Desk Representative investigates issues and concerns by reviewing initial support notes and gathering additional information from customer. The Email Help Desk Representative updates the tracking system of incident logs and may convey customer feedback to management. The Email Help Desk Representative escalates extremely technical or sophisticated issues to the next level up or as high as management. The Email Help Desk Representative is an entry-Level position within this field. The Email Help Desk Representative conducts routine tasks as directed and is closely supervised with little latitude for independent judgment. The Email Help Desk Representative requires the ability to listen, analyze, document, resolve and/or escalate issues while providing excellent customer service skills to end users in the medical community. Show less

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  Natural Grocers by Vitamin Cottage

  Aug 2018 - Dec 2022

  The Store Manager is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff. The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff. The Receiving Manager is responsible for the successful operation of the receiving department as well as training, directing and monitoring all department staff. Department Managers are responsible for the success of their own department and are required to fulfill the duties of the Manager on Duty on a scheduled basis.

  • Store Manager

    May 2022 - Dec 2022

  • Assistant Store Manager

    Jan 2020 - Dec 2022

  • Receiving Manager

    Aug 2018 - Jan 2020
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  Valvoline Inc.

  Dec 2022 - now

  Service Center Manager