Hary Setiadi

Experience

• 

  Indomaret Group

  Jun 2014 - Jun 2022

  • Monitored and maintained store remotely, ensuring smooth application functionality and solving any issues that arose.• Entered and verified data accurately and efficiently, maintaining data confidentiality and security.• Communicated with team members to resolve data-related issues and participated in team meetings to provide updates on data processing progress. • Conducted software and hardware maintenance for Indomaret Group, ensuring smooth operation of information systems.• Troubleshooted and resolved computer issues at Indomaret store locations in Bekasi, West Java.• Monitored system performance to prevent and solve potential problems, maintaining optimal functionality.• Developed skills in IT troubleshooting, system monitoring, and hardware maintenance. • Conducted hardware maintenance and cleaned computer dust to ensure optimal performance.• Monitored information systems at Indomaret Group in Bekasi, West Java, Indonesia.• Ensured store operations ran smoothly by troubleshooting and resolving any technical issues.

  • EDP Remote Back Office

    Jun 2017 - Jun 2022

  • EDP Maintenace Back Office

    Jun 2015 - Jun 2017

  • EDP Area

    Jun 2014 - Jun 2015
• 

  Kalbe Nutritionals (PT Sanghiang Perkasa)

  Jun 2022 - Jun 2023

  • Monitored and maintained distributors remotely to ensure seamless application functionality and troubleshoot any issues that arose.• Configured and tested promos for implementation in distributor applications to enhance user experience.• Collaborated with cross-functional teams to optimize distributor application performance and drive business growth. • Monitored and maintained distributors remotely to ensure smooth application functionality and troubleshoot any issues that arose.• Provided training and prepared master data for distributor admins and salesmen to effectively use applications going live.• Created a comprehensive guide for distributor admins and salesmen on utilizing the Bosnet application efficiently.

  • Regional Application Support

    Jun 2022 - Jun 2023

  • System Implementation Specialist

    Jun 2022 - Jun 2023
• 

  PT Oji Indo Makmur Perkasa

  Jun 2023 - May 2024

  IT Support Specialist

  • Managed software and hardware maintenance, ensuring system functionality and solving issues promptly.• Maintained User Active Directory and created Email New User for seamless user management.• Produced engaging Video Safety Induction and designed eye-catching Banners for company events.

• 

  PT Mitra Ananda Megadistrindo

  May 2024 - now

  Application Support Officer

  * Provide first-level technical support to end-users via phone, email, and chat. * Diagnose and resolve application-related issues, escalating complex problems to senior support staff as needed. * Document user interactions and solutions in a ticketing system. * Create and maintain knowledge base articles and FAQs. * Collaborate with development teams to identify and report bugs. * Assist in testing new fitur releases and updates in oracle r12 * Monitor application performance and identify potential issues. * Proactively communicate with users about system updates and outages. * Contribute to the overall improvement of our support processes. Show less