Experience

• 

  Grupo vla

  Dec 2017 - Aug 2018

  Técnico informático

  As IT Networking, the main responsibility was to support the software system, provide networking support for 3rd party companies, create action plans to develop technical skills, soft skills and e-learning programs according to companies necessities and support computer hardware issues.

• 

  Sonos, inc.

  Oct 2018 - Aug 2019

  As a Subject Matter Expert, the main responsibilities were to support the account through different means as floor-support, chat, email, actively participating in the selection and the creation of technical cases for SME's opening positions. Create action plans to develop technical skills and soft skills according to the agent's or team's needs. Configure and troubleshoot SONOS network devices, as well as smart home devices As a Tech Support Agent, the main responsibility was to identify, analyze, troubleshoot, and solve software and hardware issues for voice, internet, data installation, and connection issues, following up with customers and A/V installers about persistent issues over the phone and by email.

  • Subject Matter Expert

    Feb 2019 - Aug 2019

  • Customer Technical Support Engineer

    Oct 2018 - Feb 2019
• 

  Splunk

  Aug 2019 - Jul 2022

  Splunk certified engineer

  As a Splunk Certified Engineer, I have the responsibility to deploy, test, and troubleshoot a variety of Splunk configurations on some OS as Linux and Windows, support Splunk technology add-ons, Splunk On-Premises and Splunk Cloud environments. Identifying customer issues, investigate them, guide clients through solutions in an efficient, accurate, professional and punctual manner.

• 

  Oracle

  Apr 2022 - now

  Senior linux support engineer