Experience

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  Oman india fertilizer company

  Jul 2010 - Aug 2010

  I.t. intern
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  Ibm

  Sept 2011 - Dec 2011

  M.sc intern - design and innovation consultant
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  Sur university college

  Jan 2013 - Jul 2018

  Product owner - elearning platform
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  A2a town co. ltd.

  Sept 2018 - May 2019

  Project manager
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  Aba bank

  May 2019 - now

  • Spearheading the formulation of the Product Roadmap for ABA Bank's Digital Identity products, ensuring alignment with digital product development processes to ensure all product / service KPI’s are tracked and readily available to product teams.• Mentoring team on effective usage of Scrum in the work process and leveraging Product Analytics data for prioritization of items in the product backlog.• Liaised with Risk & Compliance team to ensure all Digital Identity products comply with National Bank of Cambodia regulations to define digital product strategy for ABA Bank’s Digital Identity services.• Managed the product lifecycle development for multiple Biometrics Banking products from identifying areas of opportunity to product ideation, development, and go-to-market strategy.• Led the analysis of digital onboarding (eKYC) for retail customers (conversion rate optimization) by analyzing data from Google Analytics, BigQuery and SQL (product backend) and provided recommendations to Product teams and Marketing teams which increased monthly conversion rate from 11% to 23 %.• Facilitating cross-functional collaboration across the organization to lead the implementation and market roll-out of ABA FacePass, a face biometrics-based authentication and authorization service aimed at replacing passwords reducing Customer Churn Rate from 18% to 7.2% and reducing account-takeover incidents from 9 per month to 0 per month.• Managing relationships with multiple vendors providing digital identity and biometrics solutions, including leading contract negotiations. Show less

  • Head of Customer Intelligence & Biometrics

    Aug 2022 - now

  • Digital Business Analyst

    May 2019 - Aug 2022