Experience

• 

  Bt

  Jun 1999 - Jul 2000

  Intranet site manager

  Key Responsibilities:• Redesign of a complete Intranet site• Migration of the old site to the new one• Management of new website• Training of staff so a smooth hand over could be made at end of my contract• Helping other less proficient Intranet site managers run their sites

• 

  Maplin electronics

  Feb 2002 - Jul 2003

  Technical salesperson

  Key Responsibilities:• Helped customers find solutions for their computing, electronic and electrical needs and problems individually and as a team member• Took payment for goods sold to customers, banking, stock analysis, stock control and delivery• Keept the shop clean and created eye catching window displays to entice in customers

• 

  Teesside university

  Jul 2003 - Nov 2003

  It advisor

  Key Responsibilities:• Provided assistance in the delivery of services (IT Healthcheck & Technical Audit) provided by the IT Response Unit• Supported and maintained ICT equipment• Provided advise and assistance to clients with regard to ICT related matters including research into issues relevant to SMEs• Developed and maintained a database of migration resources• Carried out Database Administration and research into various server technologies• Assisted project students and provided post project support to clients• Installed and and checked new equipment Show less

• 

  Cleveland college of art & design

  Nov 2003 - now

  Key Responsibilities:• Advice and assistance on the application and development of IT resources within the College• Maintainance and development of new and existing systems and applications specifically high profile applications such as student records, finance, email, intranet, personnel, learning resources, VLE, etc.• Manage the IT Unit technical staff, ensuring a co-ordinated and efficient approach to all IT developments and IT resources available across the college and resolving any issues that may arise.• Deputising for the IT Manager in his absence• Working closely with the MIS Manager and other relevant managers on the appropriate use, collection, organisation and interrogation of data systems within the college.• Working through the full process of the implementation of software applications from procurement and installation to management and maintenance and the training of relevant staff on their use• Co-ordinate the pool of college software applications to investigate the linking and organising of data resources and programs to create a more interoperable software structure• Development of appropriate policies and procedures that are relevant to software systems• Documenting and informing on the appropriate use of applications, systems and data• Working with the Network Administrator on the integration of software systems with the network and desktop operating systems and the network infrastructure• Developing systems aimed at the delivery and maintenance of software applications to the desktop• Maintaining backup and redundant systems for all applications and data held by the college• Ensuring compliance with Data Protection Act and other relevant legislation within IT• Carring out appropriate preparation for and response to audit requirements Show less Key Responsibilities:• Provided technical support and assistance throughout the college with regard to handling, setting-up, maintenance and storage of al IT related hardware, software and consumables• Provided technical support instruction and supervision to students in the safe and correct use of IT related Hardware and Software along with assisting academic staff during practical sessions• Ensured that all necessary maintenance procedures for hardware, software and consumable are carried out regularly, any faults are diagnosed and appropriate action is taken• Ensured all relevant hardware, software and consumables are stored correctly and safely when not in use• Advised on purchase of equipment and ordering equipment• Carried out ordering and stock control of equipment and consumables Show less

  • Systems Development Manager

    Apr 2010 - now

  • Network Administrator

    Aug 2007 - Apr 2010

  • IT Technician / Demonstrator

    Nov 2003 - Aug 2007