Chris Lockwood

Experience

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  Bass Brewers

  Jan 1997 - Jan 1999

  Licensed House Manager

  I managed all aspects of a public house with the support of a small leisure retail team. We offered food, drink, and entertainment to our customers. My responsibilities included; business plans and projections, staff management and training, stock control and auditing, and compliance with health and safety regulations. In addition to my management duties, I worked in the bar, kitchen, and front of house whenever the business required it.

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  Invesco Perpetual

  Jan 1999 - Jan 2001

  Customer Service Advisor

  I worked as part of a customer service team in a busy call centre environment. We handled inbound calls from customers who had purchased from a wide range of investment products including unit trusts, investment trusts, and individual company shares. Typical queries included; investment performance, transactions and billing, and quality of service. In addition to my daily duties, I was selected to meet customers that visited our office in person.

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  HFC Bank

  Jan 2001 - Jan 2003

  Sales Advisor

  I worked as part of an outbound sales team in a high street branch office. We made sales calls to customers who had used a finance option to purchase goods from a high street retailer. My responsibility was to meet sales targets by assessing future needs, offering appropriate loan and insurance products, and gaining commitment to an in branch appointment. At these appointments, I presented products, completed underwriting, and signed contract paperwork.

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  Carphone Warehouse

  Jan 2003 - Jan 2005

  Sales Advisor

  I worked as part of an inbound sales team in a busy call centre environment. We handled calls from customers responding to adverts in the national press. My responsibility was to meet sales targets by offering customers appropriate mobile contracts, equipment, and insurance. I also handled the customer service overflow whenever the business required it. In addition to my daily duties, I trained new staff in sales techniques, and proper use of the customer account system.

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  Vodafone

  Jan 2005 - Jan 2010

  Customer Relations Advisor

  I worked as part of a small customer service and administration team tasked with managing the final stage of the customer complaint process. My responsibility was to investigate and resolve escalated complaints before they could be referred to the Telecommunications Ombudsman. I also handled high profile complaints on behalf of Press Relations, Government Relations, and the Directors office. Typical queries included; quality of service, transactions and billing, mobile equipment, and the mobile network. I contacted customers in person, over the phone, via email, and letter. In addition to my daily duties, I was selected to assist the legal department prepare defence against small claims. As part of this responsibility, I regularly attended court as an expert witness. Show less

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  SAQ T/A Semtec

  Feb 2014 - now

  Network Systems Engineer

  I work for an MSP / IT consultancy based in Havant configuring, administering, and supporting remote services hosted at Langstone Technology Park, as well as office based customer networks, and private individuals with support contracts. Services include broadband, email, web-hosting, domain registration, DNS hosting, VPS, co-location, and offsite backup. In addition to my daily duties, I supported and trained an apprentice from Highbury College, who has successfully completed his course, and gained employment as a Network Systems Engineer. Show less