Tom Cook

Experience

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  United States Air Force

  Jan 1980 - Jan 1984

  Avionic Inertial and Radar Navigation System Specialist
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  Young Office Products, Inc.

  Jan 1987 - Jan 1990

  Field Service Engineer

  • Field Service and Component repair of Calculators, Cash Registers, CPT Word-processing 8080 systems.• Field Service of Microcomputers and Peripheral Equipment.

• 

  Caber Systems, Inc.

  Jan 1990 - Jan 1993

  Assistant Service Manager, Monitor Engineer; Service Representative

  • Managed technicians.• Maintained inventory, controlled shipping and receiving of service parts & equipment. • Dispatched Service Technicians.• Purchased parts from major vendors and third party parts and maintenance sources.• Managed vendor warranty claims, parts orders and reimbursernents.• Managed billing and accounting for service revenues and departmental budgets.• Retained Maintenance Agreements from clients, and managed all existing and future agreements.• Field Service of IBM Microcomputers and Peripheral Equipment.• Apple Macintosh repair of systems, peripherals, and printers.• Software Support for most major software packages, Windows 2000, NT, 98 & 95, WordPerfect. Microsoft Office, Dbase, Lotus, PageMaker, and most alt other Software Packages • Mainframe Equipment peripherals, controllers and printers successfully diagnosed and repaired.• Have repaired and administered Microsoft NT Local Area Networks, Novel operating system, Apple networks and other LANs and WANS.• Repaired Local area network problems including interface problems, Arcnet, Ethernet, Baseband, Broadband, Token ring and 3270, etc. adapters to cabling problems to Routers and Switches, also network software problems.• Monitor service Engineer• Performed Component Repair of Monitors.• Repaired and adjusted IBM, Zenith, Goldstar, Hewlett Packard, Panasonic, Packard Bell, Tatung, Samsung, Monitors, ranging from TTL Monochrome and Color, to Ega, Vga, to Multisyncing and High Frequency displays.• Also repaired to component level, IBM mainframe and mini computer terminals, and Wyse terminals. Mostrar menos

• 

  Bannex Corporation

  Jan 1993 - Jan 1998

  Assistant Team Leader; Field Service Engineer

  • Managed technicians.• Maintained inventory, controlled shipping and receiving of service parts & equipment. • Dispatched Service Technicians.• Purchased parts from major vendors and third party parts and maintenance sources.• Managed vendor warranty claims, parts orders and reimbursernents.• Managed billing and accounting for service revenues and departmental budgets.• Retained Maintenance Agreements from clients, and managed all existing and future agreements.• Field Service of Microcomputers and Peripheral Equipment.• Apple Macintosh repair of systems, peripherals, and printers.• Software Support for most major software packages, Windows 2000, NT, 98 & 95, WordPerfect. Microsoft Office, Dbase, Lotus, PageMaker, and most alt other Software Packages • Mainframe Equipment peripherals, controllers and printers successfully diagnosed and repaired.• Have repaired and administered Microsoft NT Local Area Networks, Novel operating system, Apple networks and other LANs and WANS.• Repaired Local area network problems including interface problems, Arcnet, Ethernet, Baseband, Broadband, Token ring and 3270, etc. adapters to cabling problems to Routers and Switches, also network software problems.• Dell Server Installation and setup. Mostrar menos

• 

  Forsythe Computers Inc.

  Jan 1993 - Jan 1993

  Service Representative

  • Field Service of Microcomputers and Peripheral Equipment.• Apple Macintosh repair of systems, peripherals, and printers.• Software Support for most major software packages, Windows 2000, NT, 98 & 95, WordPerfect. Microsoft Office, Dbase, Lotus, PageMaker, and most alt other Software Packages • Mainframe Equipment peripherals, controllers and printers successfully diagnosed and repaired.• Have repaired and administered Microsoft NT Local Area Networks, Novel operating system, Apple networks and other LANs and WANS.• Repaired Local area network problems including interface problems, Arcnet, Ethernet, Baseband, Broadband, Token ring and 3270, etc. adapters to cabling problems to Routers and Switches, also network software problems. Mostrar menos

• 

  Getronics Inc.

  Jan 1998 - Jun 2000

  Assistant Team Leader; Field Engineer

  • Managed technicians.• Maintained inventory, controlled shipping and receiving of service parts & equipment. • Dispatched Service Technicians.• Purchased parts from major vendors and third party parts and maintenance sources.• Managed vendor warranty claims, parts orders and reimbursernents.• Managed billing and accounting for service revenues and departmental budgets.• Retained Maintenance Agreements from clients, and managed all existing and future agreements.• Field Service of IBM Microcomputers and Peripheral Equipment.• Apple Macintosh repair of systems, peripherals, and printers.• Software Support for most major software packages, Windows 2000, NT, 98 & 95, WordPerfect. Microsoft Office, Dbase, Lotus, PageMaker, and most alt other Software Packages • Mainframe Equipment peripherals, controllers and printers successfully diagnosed and repaired.• Have repaired and administered Microsoft NT Local Area Networks, Novel operating system, Apple networks and other LANs and WANS.• Repaired Local area network problems including interface problems, Arcnet, Ethernet, Baseband, Broadband, Token ring and 3270, etc. adapters to cabling problems to Routers and Switches, also network software problems.• Dell Server Installation and setup.• Component repair on systems when necessary, including monitors, keyboards, and computers. Full knowledge of soldering techniques and component diagnostics. Circuit board repair and component replacement.• Repair of Point of Sale Systems and peripherals, including Servers PCs, Scales and Cabling.• Repair of Bank Systems. • Repair of telephone systems. Mostrar menos

• 

  Wang Laboratories Inc.

  Jan 1998 - Jan 1999

  Assistant District Manager; Field Service Engineer

  • Managed technicians.• Maintained inventory, controlled shipping and receiving of service parts & equipment. • Dispatched Service Technicians.• Purchased parts from major vendors and third party parts and maintenance sources.• Managed vendor warranty claims, parts orders and reimbursernents.• Managed billing and accounting for service revenues and departmental budgets.• Retained Maintenance Agreements from clients, and managed all existing and future agreements.• Field Service of Microcomputers and Peripheral Equipment.• Apple Macintosh repair of systems, peripherals, and printers.• Software Support for most major software packages, Windows 2000, NT, 98 & 95, WordPerfect. Microsoft Office, Dbase, Lotus, PageMaker, and most alt other Software Packages • Mainframe Equipment peripherals, controllers and printers successfully diagnosed and repaired.• Have repaired and administered Microsoft NT Local Area Networks, Novel operating system, Apple networks and other LANs and WANS.• Repaired Local area network problems including interface problems, Arcnet, Ethernet, Baseband, Broadband, Token ring and 3270, etc. adapters to cabling problems to Routers and Switches, also network software problems.• Dell Server Installation and setup.• Component repair on systems when necessary, including monitors, keyboards, and computers. Full Knowledge of soldering techniques and component diagnostics. Circuit board repair and component replacement.• Repair of Point of Sale Systems and peripherals, including Servers PCs, Scales and Cabling.• Repair of Bank Systems. • Repair of telephone systems. Mostrar menos

• 

  Tallahassee Community College

  Jul 2000 - now

  • Microsoft Azure Intune Deployment of Windows 10.• Microsoft Azure Intune Training by Planet Technologies,• Papercut Administrator for pay to print systems and configuration of All in one copier solutions.• Network Printer Administrator• Windows Deployment Administrator, Build and Manage Deployment software images• Support for Paterson Eaglesoft Dental computers and software and peripheral equipment.• Support for Florida Virtual Academy Library Circulation system.• Service of Microcomputers and Peripheral Equipment.• Apple Macintosh repair of systems, peripherals, and printers.• Repaired printers of all models to component level.• Software Support for most major software packages. Worked in both the Novel and Microsoft network environments.• Created and Deployed Software images using Ghost, Windows Deployment, and Smart Deploy.• Repaired Local area network problems including cabling problems to switches, patch panels, and jack problems. Ability to trace and troubleshoot equipment.• Managed warranty service will all vendors and shipped and received parts. Mostrar menos

  • System Support Specialist

    Sept 2022 - now

  • Computer Specialist

    Jul 2000 - now