Miguel Ley-Reyes

Experience

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  Wellington College International

  Apr 2018 - Jun 2019

  Private English Tutor

  - Provided private English language tutoring to 5 young second-language learners - Designed and implemented personalized lesson plans and employed a variety of interactive teaching methods to optimize learning outcomes- Maintained proactive communication with parents to track student progress and make necessary adjustments to the teaching approach - Achieved substantial improvements in students' language proficiency, resulting in highly positive feedback from both students and parents Show less

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  Stonegate Group

  Sept 2021 - Sept 2022

  Bar Team Member

  - Ensured the consistently high standards of our products through rigorous quality assurance and meticulous equipment maintenance.- Provided exceptional customer service by cultivating a welcoming environment and attending to customer needs with warmth and efficiency.- Took on a leadership role by supervising and training four successive team members, contributing to their skill development and enhancing overall team productivity- Collaborated closely with team members to prioritize company sales goals and ensure overall customer satisfaction Show less

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  Freelance

  Oct 2022 - Apr 2023

  Bartender

  - Delivered an exclusive bar service tailored to a diverse clientele and event organizers, consistently exceeding expectations by providing personalized attention and anticipating individual preferences.- Adapted seamlessly to varied bar setups, equipment, drink menus, and team dynamics across multiple venues, showcasing versatility and a proactive approach to meeting the unique needs of each customer - Played a pivotal role in seamless event execution by efficiently managing setup and breakdown operations. This included meticulous bar preparation, thoughtful display arrangement, and product unloading.- Ensured customer satisfaction at the "Down the Rabbit Hole Rave" in Birmingham, which hosted over 2,500 attendees Show less

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  Fisher Investments Europe Limited

  Apr 2024 - now

  Client Account Coordinator & Client Operations Associate

  - Spearheaded the end-to-end onboarding process for new clients, coordinating cross-functional teams—including Tied Agents, Investment Counselors, and custodians—to ensure seamless integration and successful project execution.- Oversaw the delivery of client onboarding projects by utilizing tracking mechanisms, proactively identifying roadblocks, and ensuring timely completion of critical tasks.- Engaged directly with clients, providing personalized support and maintaining high service standards to optimize operational efficiency and foster portfolio growth.- Served as a New Hire Trainer and member of the Training Advisory Board, shaping training strategies and effectively guiding new hires.- Contributed to strategic initiatives, including the revision of company policies and championing Diversity and Inclusion efforts, driving organizational change and enhancing workplace culture. Show less