Experience

• 

  Hillsborough county sheriff's office

  Mar 1982 - Aug 1986

  Deputy sheriff

  Patrol Officer assigned to Bravo/Charlie District II; pro-active enforcement of state criminal laws and statutes; involved in all major criminal investigations including homicide, burglaries, grand larcenies, armed robberies; 150+ felony, misdemeanor and DUI arrests.

• 

  (retired account)

  Sept 1986 - Feb 2000

  Special agent

  Foreign Counterintelligence (FCI) case officer; developed and implemented counterintelligence, counterespionage and multi-discipline counterintelligence (MDCI) threat assessments, investigations and operations in support of Department of the Navy and US Marine Corps command interests in the US and overseas. Utilized DoD, DIA and other civilian/military database programs in developing pro-active NCIS intelligence operations and collection programs in support of current CIA/DCI collection requirements. Authored updates to NCIS special agent-involved shooting policy; created NCIS Critical Incident Stress Debriefing training program; created CISD fly-away teams (LA, DC); “Mount-Up” protective service detail member (advance, principal driver; Uzi handler); report writing instructor for NCIS Los Angeles Regional Office and five outlying resident agencies. Duty stations - NCIS Los Angeles, Naval Station Long Beach CA; Marine Corps Air Station El Toro CA; Washington Navy Yard DC; Naval Air Station Pensacola FL; COMFLEACT Sasebo Japan; NCIS Regional Office Subic Bay Republic of Philippines, Regional Counterespionage Element Cubi Point RP, US Embassy RP. Maintained TS/SCI/TK security clearance. Show less

• 

  Private investigator

  Jan 2000 - Apr 2002

  Private investigator

  Contracted by Mercury Insurance, Clarendon Insurance Group, Inspire Insurance Solutions and Frontier Insurance Group to investigate suspected cases of fraudulent insurance claims to include burglaries, larceny and arson in Florida-Georgia. Contracted by Rooms-to-Go HQ to investigate suspected cases of larceny of company assets and property by employees and vendor-operators throughout Florida.

• 

  Alltel wireless

  Apr 2002 - Dec 2011

  Corporate regional fraud investigator

  Investigative area of responsibility encompassed eleven states in the Southeast region; completed over eight hundred complex external and internal fraud investigations resulting in 428 felony arrests, numerous employee terminations, court ordered restitution and recovered cellular equipment. Utilized multiple internal billing, commission-based and POS systems to work cases related to CPNI and PCI issues. Priorities were identifying, arresting and prosecuting individual(s) targeting Alltel for financial gain. Subjects of corporate fraud investigations included external individuals, organized criminal elements, employees; cases included identity theft, payment fraud, theft of cash and property. Each case was worked in a timely manner to its logical conclusion with all elements of the crime collected and clearly defined for the appropriate consumer to include Alltel management and criminal prosecutive authorities. Protecting Alltel property and proprietary information, customer personal information while maintaining the company's reputation and standing were paramount. Maintained close working relationships with all levels of management and human resource personnel. Participated in unemployment claims hearings. Experienced in providing courtroom testimony and depositions. Provided detailed and comprehensive reports of investigations for use by local, state and federal law enforcement agencies and prosecuting offices throughout the US for hundreds of successful indictments, arrests and restitution arrangements. Note: Company-wide RIF occurred following buyout by Verizon Wireless. Show less

• 

  Moffitt cancer center

  Dec 2014 - Jan 2020

  Safety & security department

  Criminal activities impacting Moffitt employees, patients and visitors are investigated for management/law enforcement and mitigation of liability claims. Investigated over seven hundred incidents (property thefts, PHI/HIPAA violations, assaults, domestic violence injunctions, enforcement of civil orders, company policy violations, employee terminations) and all issues related to good order and discipline. Developed Moffitt active-shooter program; developed threat assessment program for protection of company proprietary cancer research programs. Show less

• 

  Verizon

  Feb 2016 - Dec 2017

  Corporate fraud investigator

  Global Corporate Security Operations cyber telecommunication investigations were conducted in support of over two-hundred million national personal, business and government wireless accounts. Subject cases included online customer account intrusions/compromises; social engineering; phising/vishing; caller ID spoofing activities; illegal call forwarding; unauthorized password/pin changes; illegal cellular equipment ordering; international lottery scamming events; PBX voice mail intrusion; online “pop-ups” messaging; IP trace/discovery; telemarketing spamming; unauthorized use/disclosure of CPNI. Note: Contracted position through Randstad was expiring and non-renewable for six months; elected to return to Moffitt December 2017; previous tenure with Moffitt April 2002 - December 2015. Show less

• 

  H. lee moffitt cancer center and research institute, inc

  Jan 2020 - now

  Supervisor, moffitt parking & transportation

  Assignment from Safety & Security allowed authorship of multiple new P&T protocols, updated policies, cross-trained team members for back-up transport coverage to ensure medical courier services, lab routes, stat runs remained first rate. Maintain strong working relationships with Patient Relations, HR, Payroll, Risk Management, PBX phone bank, IT, Security, Receiving, Hazmat, blood banks, labs. Unusual and complicated issues are quickly resolved with a rare need to escalate any problems. Supervise managers of SP+ valet service and Towne Park bus shuttles providing daily service to patients, visitors, eight-thousand Moffitt team members. Ensure all areas subject to Joint Commission inspection were addressed prior to inspection cycles; received high ratings. Through coordination with co-supervisors and senior staff, product delivery times are now minimum, accuracy rate is higher, morale and reputation remains strong; Press Ganey score raised to Tier I from Tier III. Show less