Experience

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  Shi international corp.

  Aug 2008 - Sept 2009

  Junior configuration

  Imaging bulk hardware for corporate clients such as Bank of America and VerizonInstalled or replaced damaged or outdated hardware in client systemsTesting fully imaged systems for and errors in the hardware or software

• 

  Nyc department of education

  May 2009 - Feb 2013

  Substitute teacher

  Instruction of standard and special needs students in a structured learning environmentDriving student achievement through the creation of specialized lessons plansDesigned curricula for an after school Technology and Digital Arts program

• 

  Entourage yearbooks

  Apr 2010 - Jun 2011

  Technical support

  Assisting customers with designing yearbooks through use of proprietary softwareTroubleshooting software and client side hardware issues using remote accessManaging data transfer of client projects and monitoring for loss of quality

• 

  Meridian health

  Feb 2013 - Aug 2016

  Patient access representative

  Adapting and implementing new and emergent technologies on wide scale rollouts inside the Emergency Room DepartmentWorking with fellow employees to implement and troubleshoot these new programs.Established system to increase efficiency of Medicare collections to 98%.Coordinating patient movement in the hospital based on admission criteria.

• 

  Commvault

  Aug 2016 - now

  - Maintaining and updating Commvault's primary CVFS distributed filesystem.- Member of the HyperScale Success team troubleshooting RedHat, GlusterFS and Commvault Software- Assisting Customers with the implementation and installation of their Hyper Converged Storage Environments.- Working directly with Commvault and RedHat Development to troubleshoot major bugs/issues.- Creating enablement content and assisting with education of Tier 1 Engineers for HyperScale product line. Troubleshooting Commvault software and it's compatibility to back end storage media such as Disk, Cloud and Tape Libraries.Troubleshooting Windows OS, RedHat and NetApp issues as they pertain to Commvault softwareLeading troubleshooting on newly developed Commvault technologies such as the Scale-out storage deploymentsWorking with Commvault's Development team to resolve bugs and escalated issues within the software Assisted in the creation and routing of support tickets for Commvault softwareTroubleshooting account and access issues for Commvault web mediaCreation of documentation and training of new Frontline Support staff

  • Tier 2 Software Defined Storage Specialist

    Jul 2019 - now

  • Tier 1 Engineer

    Feb 2017 - Jul 2019

  • Frontline Support

    Aug 2016 - Feb 2017