Joshua Kemmerling

Experience

• 

  Bayer

  Jun 2014 - Jun 2014

  Intern

  For 3 weeks I interned at the Bayer plant. I was placed in global biologics and the histology department.

• 

  SYKES

  Oct 2018 - May 2021

  Return to previous client, Nuance, due to Stadia project being closed. Managing Twitter & Facebook responses to fans for the client, Google Stadia. Weekly reports to Marketing as to sentiment. For half my time I worked as a customer support agent and for the other half as a technical support agent. During this time I aided many customers in issues relating to Nuance orders and software issues.

  • Technical Support Specialist

    Sept 2020 - May 2021

  • German Social Media Specialist

    Oct 2019 - Sept 2020

  • Customer and Technical Support Service Specialist

    Oct 2018 - Oct 2019
• 

  Morgan Advanced Materials

  May 2021 - Jul 2022

  B2B Customer Service Representative for Germany

  Advising customers on leadtimes and prices. Handling orders from initial order through data entry, tracking from picking to ensuring correct delivery.

• 

  Concentrix

  Oct 2022 - Jun 2024

  Managing support contract renewals for Microsoft clients in Germany. Outsourced. B2B support and training for assigned clients and territories. Client: Microsoft. Territories: Switzerland & Austria.

  • Associate Account Manager

    Jan 2024 - Jun 2024

  • Technical Sales Specialist / Sales Area Specialist

    Oct 2022 - Jan 2024
• 

  Marlan Maritime Technologies Ltd

  Oct 2022 - Oct 2022

  Internship Trainee

  Coding small projects. Mainly in Python.

• 

  Solar Archive

  Aug 2024 - now

  Technical Account Manager

  Functioning as the link between technical team and clients. Ensuring our technology meets their business needs.