Nicole Knight

Experience

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  Quaker Steak & Lube

  Sept 2002 - Jan 2015

  Customer Service

  Provide excellent customer service to patrons to ensure satisfaction and repeat business.Coordinate with management to train incoming employees on the daily operations of the business.Maintain proper accountability and quality of product and equipment.Participate in daily marketing and advertising efforts.

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  Goodwill Columbus

  Feb 2012 - Sept 2014

  •Advocate and liaison to a high volume of clients, families and employers in community.•Development, management and retention of individuals vocational goals.•Precise documentation to support individuals and Goodwill as an organization.•Exceptional customer service with an emphasis on the ethical procedures required to best serve population •Met and exceeded job requirements leading to accelerated promotion.•Provided on site job coaching to individuals with varying disabilities.•Created and executed coaching methods to ensure vocational success of clients and employers.•Provided accurate and prompt documentation to support Goodwill’s mission.

  • Employment Services Specialist

    Feb 2012 - Sept 2014

  • Job Retention Technician

    Feb 2012 - Jul 2012
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  The Ohio State University Wexner Medical Center

  Sept 2014 - now

  Liaison and advocate to patient, visitors and staff.Accurately document all parties involved in patient's concerns.Investigate and address concerns with prompt resolution.Assist with training ambassadors of the volunteer program.Orient incoming staff on customer service practices.Report, resolve and provide follow up for Patient Property loss.Auxiliary tasks needed to support the Patient Experience Department and OSU Medical Center.Serve as an OSU East representative on the Schwartz Rounding Committee. Show less

  • Executive Assistant to Medical Staff Office

    Oct 2017 - now

  • Patient Experience Coordinator

    Sept 2014 - Oct 2017
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  The Ohio State University

  Nov 2023 - now

  Program Coordinator