Dmytro Molchanov

Experience

• 

  Visit Alliance

  Jun 2005 - Sept 2005

  Guide

  Collective - organizing work with children.

• 

  KOLO newspaper

  Jan 2006 - Aug 2008

  Press Photographer

  Communication with public figures, shooting events.Working with photographic equipment. Processing images in Adobe Photoshop.

• 

  Gospodar

  Jan 2007 - Dec 2009

  System Engineer

  Customer Support. Remote configuration and repair.Consultation of users by telephone. Maintenance andrepair PC’s, laptops, printers, cash mashinesdevices. Support 1C Bookkeeping.

• 

  Property of Poltava

  Sept 2008 - Nov 2008

  Computer Operator

  Advising clients, site visits, telephone calls of customers database. Finding new customers by phone.Registration of contracts and reports.

• 

  Tech Market

  Nov 2008 - Mar 2016

  Diagnosis (OCCT, Victoria, Memtest, MHDD, PCMark, FurMark, SiSoftware Sandra) and repair PC (R-Studio, Revo), laptops (LCD, keyboard, MB replacement), printers (hardware, consumables), tablets, smartphones (SP Flash Tool, RSDLite, MiFlash), routers (Zyxel, Cisco, DLink, TPLink, Netis). Install, configure, restore Windows OS (XP, Vista, 7, 8, Server 2003), Linux (Debian, Mint, ArchLinux, Mandriva, Ubuntu, Gentoo, CrunchBang). Advising clients. Retail sale of computertechnology, peripherals and consumables.Working in AB Office and 1C.

  • Hardware Engineer

    Jan 2010 - Mar 2016

  • Sales Manager

    Nov 2008 - Dec 2010
• 

  International House Poltava

  Jan 2011 - Apr 2016

  System Engineer

  User support. Configuring the routers (TP-Link, D-Link, Netis). Service CISS, cartridges, multifunction devices (Canon, HP, Epson, Minolta). Working with Linux OS (openSUSE, Ubuntu), Windows OS (7, XP). Repair, setup of PCs, laptops (Dell, Acer, Lenovo, Sony). Setting up software 1C Bookkeeping, M.E.Doc.

• 

  Kyivstar

  Apr 2016 - Jun 2016

  Customer support L1 CallCenter

  Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Active sales of services.Working with HelpDesk.

• 

  Service Market

  Jun 2016 - now

  User support. Monitoring the server, telephony and web hosting. Work with 1C Enterprise, ISPmanager and panels: Binotel, Euro-tel. Selection of house equipment supply parts. Active sales, solution of conflict situations, returns and logistics. Work with 1C Enterprise, softphones: Jitsi, SimplePhone, microSIP, platforms: Rozetka, Prom, Bigl.

  • Junior System Administrator

    Mar 2018 - now

  • Customer support CallCenter

    Jun 2016 - now