Tim Smith

Experience

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  US Navy

  Jul 1981 - Jun 1985

  Petty Officer Second Class (E-5)

  Yeoman, Captain's Office. Administrative and operational duties for Ship's Secretary and Commanding Officer.

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  QED Environmental Systems

  Jul 1990 - Sept 1998

  Assistant Account Manager

  Managed all aspects of corporate account administration for environmental monitoring and waste removal equipment. Assistant Territory Manager responsible for five independent manufacturer’s representatives in addition to servicing 48 sub-contractor accounts. Led small teams developing product information to technical sales representatives.

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  Aven Tools, Inc.

  Mar 1999 - Jul 2000

  Office Administrator and Account Representative Manager

  Managed all administrative support of manufacturers’ representatives. Managed customer service and training programs. Coordinated sales seminars and managed several factory personnel in final assembly to meet product shipment deadlines to distributors. Instructed Manufacturer’s Representatives in new product features and benefits.

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  Electronic Data Systems

  Jul 2000 - May 2002

  Account Manager

  Oversaw Tier 3 Automotive Supplier accounts. Re-established relationships with prior suppliers. Collected payment from delinquent accounts. Partnered with Technical Services in the management of sixty automotive supplier accounts. Acted as a facilitator for pilot programs to test Beta releases of upgraded software.

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  University of Michigan

  Dec 2003 - Nov 2017

  Pediatric Home Ventilator Program. Exercises considerable discretion and independent judgment while attending to a variety of patient and inter-departmental issues. Manages all clinical data for the physicians and team members. Manages meetings between the Pediatric Vent Team and patient family members to maximize teaching of ventilator home care while inpatient. Manages the coordination of procedures, diagnostic tests and multiple clinic visits with other pediatric disciplines and specialists. Maintains stock of medical supplies from Materiel Services for all clinics. Show less Created forms/checklists to provide clarity to the nurses concerning patient process, improving communication between the admins and staff nurses. Trained new floats in all aspects of duties specific to the particular clinic assigned. Assisted Outpatient Clinic patients and staff to maintain a smooth flow of clinical operations. Responsible for full scheduling of complex follow-up appointments and collecting payment for the patients. Specific job areas: call centers, medical records, cashiering, patient check in/out. Show less

  • Administrative Assistant-Senior

    Oct 2005 - Nov 2017

  • Ambulatory Care Services Administrative Float

    Dec 2003 - Sept 2005
• 

  Michigan Medicine

  Nov 2017 - now

  Administrative Specialist-Intermediate

  Patient Relations and Clinical Risk. Executive Secretary to the Chief Risk Officer and Risk Team. Responsible for coordination of case reviews, timelines and responses. Reviews patient claims, event documentation and correspondence by the Risk Consultant Team to ensure they are appropriate, complete and accurate to provide initial triage of claim impact. Assists Consultants and Specialists with review of less complex cases, conducting independent background research and handling confidential information to a substantial degree. Monitors and enforces timelines for responding to grievances and complaints. Adheres to high standards of organization to ensure that internal and external agency deadlines are met. Provides customer service and assists Specialists and Hospital Security with service recovery and reports. Show less