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Michael Rahn

Michael Rahn

Followers of Michael Rahn290 followers
location of Michael RahnTucson, Arizona, United States

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  • Timeline

  • About me

    Senior Manager - Premium Customer Success at Intuit

  • Education

    • Salpointe

      1991 - 1995

    • University of Phoenix

      2011 - 2015
      Bachelor of Business Administration (BBA) Global Management Honors

      Completed my Bachelor of Business Administration with an emphasis in Global Management. Graduated with Honors.

  • Experience

    • Intuit

      Jan 1999 - now

      Experienced Incident Manager supporting Business Resumption and Disaster Recovery Plans Experienced Incident Manager supporting Business Resumption and Disaster Recovery Plans Provide contact analysis in a cross-functional environment using text analytics to mine unstructured data. Deliverables include contact volume, customer satisfaction and resolution scores, along with analysis to provide business leaders with a clear picture with which to make decisions.

      • Senior Manager

        Nov 2018 - now

      • Staff Business Systems Analyst

        Feb 2016 - now

      • Senior Business Systems Analyst

        Sept 2012 - now

      • Supportability Specialist

        Aug 2004 - Sept 2012

      • Support

        Jan 1999 - Jan 2007

  • Licenses & Certifications

    • Associated Business Continuity Professional (ABCP)

      DRI International