Andrea Nicholson

Experience

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  Earthgrains Baking Companies

  Aug 1996 - Jan 2000

  Human Resources Generalist
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  Accent Food Services

  Mar 2010 - Jul 2014

  Regional Office Manager
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  Canteen Vending Services

  Jul 2014 - now

  Customer Service Manager

  *Responsible for the growth of business in large territory.*Manage 10 frontline associates (Drivers)*Developed strong relationships with colleges of multi-million dollar annual accounts.*Responsible for communication to and retention of client accounts. *Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursue pricing goals. *Coordinate vending installations in new and existing accounts; perform account location inspections and machine audits to ensure company standards are met. *Review route reports to ensure integrity, control spoilage rates, monitor and control labor costs; ensure quality, cleanliness, merchandising, customer service and company policies and programs are maintained. *Schedule and modify route structure to improve productivity and control overtime compensation. Show less