Experience

• 

  Kuehne+nagel

  Mar 2003 - now

  Responsible for Managing and Mentoring a team of Import Operators.Maintaining the daily freight lines from Germany and Belgium, ensuring key business is protected and service levels from 3rd party hauliers are maintained.Working with overseas partners to identify opportunities for improvement in our process and solutions to the challenges of developing our lines.Running and maintaining the day to day operation of German/Belgium Imports, ensuring my team knowexactly what they are doing in their areas of the market.Checking all of the daily EDI’s are on the system for building prior to the import arrival.Acting as first point of escalation for both internal and external customers. Developing strong workingrelationships with internal customers to make difficult discussions easier to talk about and resolve problems in a constructive manner. With external customers, I ensure that each case is handled with consideration, taking into account their specific needs and requirements and having an eye on our companies best interests.Ensuring the profitability of the lines by making commercial decisions on the routing of LTL shipments through the KN groupage network via our overseas depots.Negotiating the best rate possible with 3rd party hauliers for LTL/FL shipments not sent through the groupage network. Show less Responsible for liaising with overseas partners and UK customers to arrange collections and deliveries.gathering consignment information and providing rates, having selected the best mode of transport for thefright.Load planning and groupage manifest building. Manually and via EDI.Documentation checks: DGN’s for dangerous goods shipmentsImport customs documentation checks and arranging clearance with our portside agent on arrival into the UK.Liaising with the warehouse to arrange loading and offloading times.Providing Baltic hauliers with movement instructions.Finalising files and preparing for invoicing.Markets covered: Switzerland – Malta – Turkey – Austria & Italy Show less

  • Domestic Network Operations Manager

    Jan 2021 - now

  • Domestic Network Service Manager

    Apr 2019 - Jan 2021

  • Domestic Network Service Manager

    Apr 2019 - Apr 2019

  • Overland Service Manager (German Imports)

    Apr 2006 - Apr 2019

  • Import/Export Operator

    Mar 2003 - May 2006