Experience

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  Otasa

  Sept 2006 - Sept 2007

  Quality and assurance manager

  Quality and assurance processes implementation for Urbi campaign.Customer service representatives monitoring and evaluation.Reporting of customer satisfaction and scheduled clients versus real visits in Tecamac, Mexico housing complex.CSR incidents follow-up and feedback in cooperation with HR.

• 

  Universidad autónoma de querétaro

  Sept 2007 - Sept 2009

  Content creator and digital strategist for the new social media channels for Tribuna de Querétaro weekly newspaper. Style and fact checking, caption writer and reporting for Tribuna de Querétaro weekly newspaper.

  • Community Manager

    Apr 2009 - Sept 2009

  • Junior Editor

    Sept 2007 - Apr 2009
• 

  Geoban

  Apr 2009 - Dec 2009

  Risk management analyst

  Risk analist for consumer credits and CORFO credits for Banco Santander Santiago

• 

  Radio y televisión querétaro

  Feb 2010 - Jun 2011

  Creative consultant

  Associate writer and script doctoring for Querétaro Public Access TV and government newscasts.Creative concept developer.

• 

  Wru

  Aug 2011 - now

  Feasibility assessment of digital communication strategies and processes for the agency's clients through data obtained via the organization's business units.Commercial and communication workflow audit and optimization. Link between Strategic Planning and development for project integration. Tech resources and strategies coordination. Tailor-made customer support strategies for tech, human resources and digital ad campaigns. Social Media project management. Creative concept development. Community and engagement management.

  • Business Analysis Director

    Aug 2014 - now

  • Digital Content Manager

    Aug 2011 - Aug 2014
• 

  Universidad de negocios isec

  Aug 2018 - Apr 2022

  Associate teacher

  eCommerce professor for Senior students in Strategic Marketing Degree.Brand Value professor for Masters in Marketing students.