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Abhisha M B

Associate- CS internet

1000 followers

United Arab Emirates

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Timeline
About me
End User IT Support Admin | Service desk | Operations | ITIL | Service Delivery | Azure | KPI | Incident management | Service Now | Microsoft | SLA | Ticketing | Windows | Active Directory
Education
- K C P hss
  -
  Sslc 95
- K C P hss
  -
  Plus two 90
- DR APJ Abdul Kalam Technological University
  2017 - 2021
  Bachelor of Technology - BTech Electronics and communication 6.63
Experience
- Sutherland
  Dec 2021 - Apr 2022
  Associate- CS internet
  Worked as a process associate for US and UK clients . • End user support for AT&T products and related issues. • Managing user accounts , upgrading and live resolution of IT incidents including networking,server support, Wireless,and other telecom areas.
- Synopsys Inc
  Oct 2022 - Aug 2023
  • Incident management or Ticketing for all IT related issues in organisation. • Resolving Windows, Citrix,Linux,VM,MS office suite,Active directory,Okta, SharePoint, Password and user account incidents in response with SLA. • End user support via email, phone and bomgar. • Escalating Complex tickets to higher concerned teams. • Collaborating with all department in organisation for smooth IT service delivery.
  - End user IT support Admin- Global IT service desk
    Oct 2022 - Aug 2023
  - Service Desk Engineer
    Oct 2022 - Aug 2023
Licenses & Certifications
- Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
  LinkedIn
  Apr 2024
  View certificate
- Programming for Everybody (Getting Started with Python)
  University of Michigan
  Oct 2023
- Microsoft Azure: Networking Concepts
  LinkedIn
  Apr 2024
  View certificate
- Advanced PG Diploma in Embedded system and hardware design
  SMEC Labs
  Aug 2023