Abhisha M B

Dubai, United Arab Emirates

+91 xxxx xxxxx

[email protected]

772 followers

Timeline
Dec 2021 - Apr 2022
Associate- CS internet
Sutherland
Oct 2022 - Aug 2023
End user IT support Admin- Global IT service desk
Synopsys Inc
Bengaluru, Karnataka, India
About me
End User IT Support Admin | Service desk | Operations | ITIL | Service Delivery | Azure | KPI | Incident management | Service Now | Microsoft | SLA | Ticketing | Windows | Active Directory
Education
- K c p hss
  -
  Sslc 95
- K c p hss
  -
  Plus two 90
- Dr apj abdul kalam technological university
  2017 - 2021
  Bachelor of technology - btech electronics and communication 6.63
Experience
- Sutherland
  Dec 2021 - Apr 2022
  Associate- cs internet
  Worked as a process associate for US and UK clients . • End user support for AT&T products and related issues. • Managing user accounts , upgrading and live resolution of IT incidents including networking,server support, Wireless,and other telecom areas.
- Synopsys inc
  Oct 2022 - Aug 2023
  • Incident management or Ticketing for all IT related issues in organisation. • Resolving Windows, Citrix,Linux,VM,MS office suite,Active directory,Okta, SharePoint, Password and user account incidents in response with SLA. • End user support via email, phone and bomgar. • Escalating Complex tickets to higher concerned teams. • Collaborating with all department in organisation for smooth IT service delivery.
  - End user IT support Admin- Global IT service desk
    Oct 2022 - Aug 2023
  - Service Desk Engineer
    Oct 2022 - Aug 2023
Licenses & Certifications
- Advanced pg diploma in embedded system and hardware design
  Smec labs
  Aug 2023
- Programming for everybody (getting started with python)
  University of michigan
  Oct 2023
- Putting itil® into practice: applying itil® 4 foundation concepts
  Linkedin
  Apr 2024
  View certificate
- Microsoft azure: networking concepts
  Linkedin
  Apr 2024
  View certificate

Abhisha m b

Timeline

Associate- CS internet

End user IT support Admin- Global IT service desk

About me

Education

K c p hss

K c p hss

Dr apj abdul kalam technological university

Experience

Sutherland

Synopsys inc

End user IT support Admin- Global IT service desk

Service Desk Engineer

Licenses & Certifications

Advanced pg diploma in embedded system and hardware design

Programming for everybody (getting started with python)

Putting itil® into practice: applying itil® 4 foundation concepts

Microsoft azure: networking concepts

Languages

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