Rycardo G.

Experience

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  GameStop

  Nov 2005 - Jun 2009

  Senior Game Advisor

  Managed multiple teams in the district and strive to bypass daily/annual sales goals as well as the districts sales goals.A lead consultant for customers looking to not only gain information about the latest in gaming, but also help find the best choice for each unique occasion.Processed shipments of new product as well as distributed them among the district when supplies were low in different areas.Assisted in the interviewing and hiring of new employees and coached them throughout their career. Show less

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  United Airlines

  Apr 2008 - now

  Provide oversight, mentorship, and coaching to front-line team members in both Customer and Ramp Service areas. Advocate for sustainability by promoting eco-friendly alternatives, such as modernizing from paper to electronic forms. And, facilitate listening sessions and meetings to improve the company's culture and promote diversity, equity, and inclusion (DEI). As a subject matter expert, I provide guidance on safety, service, and procedures and regularly recognize and provide feedback to my team members. Show less In this dual role, I specialized in assisting United Airline's most elite group of customers as a Global Services Ambassador, ensuring their trip was a seamless journey from check-in until they retrieved their luggage at the claiming area. Key responsibilities included:Monitoring: Closely monitoring inbound member's bag transition to baggage claim and downline connections.Assistance: Providing exclusive assistance at the check-in counter and/or through security.Gate Area: Actively monitoring gate areas prior to boarding to guarantee that Global Services members received the earned recognition and had the opportunity to pre-board on every departure.Courtesy: Extending a courtesy call before "board ending time" to verify if further assistance was needed, preventing interruptions in travel plans.As a Customer Service Team Lead, I led and assisted teams by example during irregular operations in the lobby, gate, and baggage service area. My responsibilities included:Performance Improvement: Ensuring all team members improved proficiencies by leading by example so that they could replicate functions successfully.Briefing: Reinforcing completing quarterly lessons, proper gate announcements, and other important briefing items, both local and corporate.Employee Support: Sitting down with employees to discuss ways to improve performance in various areas and following up with the employees to ensure goals were achieved.Management: Granting overtime, authorizing time off, and area preference based on the IAM contractual agreement with United. Show less Performing Flight Operations for United Express.Recording MBR (Mishandled Baggage Rate) reports to uphold high station standards.Managing employees during diverted and/or medical emergency flights.Completing cabin checks, stowing perishables, and preparing aircraft for STAR departures.Conferencing with employees to improve performance.Handling SPD shipments at the cargo facility.Managing freight from human remains to international shipments.Conducting checks on all ground service equipment.As a Customer Service Agent, responsibilities included:Greeting and checking in customers.Assisting customers to the gate, including providing wheelchairs if needed.Rebooking customers during irregular operations.Collaborating with TSA to ensure compliance.Filing delayed baggage reports and arranging "out for delivery" upon arrival. Show less

  • Airport Operations Supervisor

    Mar 2023 - now

  • Interim Airport Operations Supervisor

    Dec 2021 - Mar 2023

  • Global Services Ambassador / Customer Service Team Lead

    Sept 2011 - Nov 2021

  • Ramp / Customer Service Agent Hybrid

    Apr 2008 - Sept 2011
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  ReiRaz Craft, LLC

  Feb 2017 - now

  Managing Director

  - Maintain and operate all aspects of ReiRaz Craft to ensure that it is functioning safely and efficiently.- Handle all transactions, accounting, and customer relations.- Provide guidance and leadership to keep the team on the path to success.- Guides all marketing and advertising campaigns.- Works with partners to provide new project opportunities for the team.