Hillary Caslow

Quality Control Coordinator

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Greater Richmond Region

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Timeline
About me
Principal Process Manager | Capital One
Education
- Orange County High School
  2005 - 2009
- Longwood University
  2009 - 2013
  Bachelor of Arts (B.A.) Communication Studies
  Activities and Societies: Sigma Kappa During my time in Sigma Kappa is held two positions- Continuing Membership Chair and Ritual Chair. As Continuing Membership Chair my job was to schedule numerous informal recruitment events throughout the semesters to bring together active sisters and potential new members. During my time in this position, I helped boost potential members substantially and tried out of the box ideas for our open houses. As Ritual Chair I lead formal events and helped guide sisters during their… Show more During my time in Sigma Kappa is held two positions- Continuing Membership Chair and Ritual Chair. As Continuing Membership Chair my job was to schedule numerous informal recruitment events throughout the semesters to bring together active sisters and potential new members. During my time in this position, I helped boost potential members substantially and tried out of the box ideas for our open houses. As Ritual Chair I lead formal events and helped guide sisters during their new member period. Show less
Experience
- Longwood University Conference and Scheduling Office
  May 2012 - Aug 2012
  Quality Control Coordinator
  Managed associates, provided excellent customer service, successfully lead an emergency situation, created daily task lists, communicated constantly between associates and supervisors, and delegated tasks
- Smart Start Inc.
  Jan 2014 - Jul 2015
  Virginia Administrative Assistant
- NewClients Promotional Marketing
  Jul 2015 - May 2017
  Order Processing Specialist
- Whiteboard Federal Technologies
  May 2017 - May 2018
  Technical Recruiter
- JLL
  May 2018 - Mar 2022
  - Auditing Capital Planning and inspection data to provide clean, reliable information to leadership and client- Improved Incident Management by simplifying and transitioning process to easier system - Completed audit of all Recurring Work Orders to ensure time efficiency, safety, and cost savings- Managing the Capital Planning program to implement change management to improve current processes- Providing constant unity between Facility Management and Engineering through the portfolio with the goal to streamline processes to benefit the teams and account Show less
  - Facility Program Manager
    Jun 2021 - Mar 2022
  - Business Process Analyst
    Mar 2021 - Jun 2021
  - Project Coordinator
    May 2018 - Mar 2021
- Capital One
  Mar 2022 - now
  Principal Process Manager
Licenses & Certifications
- Construction Manager in Training
  Construction Management Association of America (CMAA)
  Mar 2020
- Confluence Fundamentals Badge
  Atlassian
  May 2022
  View certificate
Volunteer Experience
- Member
  Issued by Junior League of Richmond on Aug 2013
  Associated with Hillary Caslow