Sinthani Kankomba

Experience

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  MTN Zambia

  Jun 2013 - Feb 2016

  Mobile Money and Consumer Sales Assistant

  Explaining the product and services to customers in full.Mtnsim card distribution, replacing and registering new customers.Selling phones on one on one direct sales.Recruitment of new retailers or outlets.Data collection on branding, talk time denomination and usage and data on competition.Consumer education on both consumer and corporate MTN productsAcquiring and Maintaining complete knowledge concerning the company’s range of product and services and apply that to knowledge in relation to customer’s requirements and problems.Performing data backups and recovery services.Maintain up to date literature on Mtn products, sales aids and price listsIssuing out stock to the appropriate outlet and retailers.Make sure the customer is satisfied with the product and services through configuration support to client’s gadgets and network environment.Taking part in all the campaign.Ensuring customer’s data in the database is up to date and valid.Maintaining log of all receipts and daily purchase in the organisationMaintain the stock book and making request at the right time.Meet my daily targets by going through all the registered MTN agents and making sure shops are branded. Show less

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  World Vision Zambia

  Feb 2017 - Apr 2017

  Temporal Data Entry Clark

  To work on all overdue pending fields needing update in single step database.To ensure that information collected from the field pertaining to RC participation, education and health is captured and entered in single stepAnd other duties as advised by the supervisor

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  Direct Finance Services

  Jul 2017 - Oct 2017

  Credit Officer Intern

  Selling the service to customers by finding out what they want.Creating solutions and ensure a smooth sale process.Finding new sale leads through business directories and client referrals.Focus on inside sale which involves ‘cold calling’ for new clients.Management of portfolio of clients -Through customer visits and risk assessment Credit analysis, record information about financial status of borrowers Locating and monitoring of overdue accountsMaintaining a complete debt collection Corresponding to clerical duties such as report writing and administrative functions for assigned accounts Scheduling of clients repayments and holding a percentage of delinquency at a required standardDetermining the reason for late payments and making recommendations on how that can be improved on loan recovery activities Marketing of company products and negotiating and recommending of credit extensionsAnd other duties as advised by the supervisor Show less

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  SouthWorth Enterprises (Multichoice Agent)

  Nov 2017 - May 2018

  Customer Service Assistant

  To plan and carry out all sales activities.Responsible for ensuring customer satisfaction and managing the quality of products and services delivery.Respond to customer inquiries and concerns by phone, electronically or in person.Follow up on sales activities.Working with existing customers and engaging new customers.Educating customers on the product and services, and promotions that are relevant to their needs.Log any customer problem or complaint on the record.Offer customers additional products and services when they call to place orders.Handling all cash transactions.Identifying customers who have bought a product and service in the past using Clarity database.Maintaining monthly, weekly and daily reports.Handle repeat orders of low-value products from existing customers.Receive payments by cash Show less

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  Zamtel

  May 2018 - Feb 2019

  Fixed Sales Officer

  To Represent Zamtel in a Profession way.Sell ISP products as per agreed target.Ensure that the serial range of the ADSL modem sold is catptured and documented at both receipt and end-of-day reconcilliation.To exhibit conduct that represent ethical behaviour and not to represent Zamtel in the negative way.Any other such duties as may be prescribed by Zamtel from time to time.

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  GAL'S SPORT Betting

  Jun 2019 - Dec 2020

  Branch Manager

  Duties/ responsiblities 1. Controlling costs and meeting profit targets.2.Marketing the shop to potential customers and coming up with special promotional ideas.3.handling any customer complaints.4. Anticipating and dealing with any disputes or safety issues.5.Trainning staff to be effecient.6.Setting sales targets for staff and monitoring their progress.7.Organising work and holiday rotas.8. Ensure that the shop is secure and meets industry regulations.

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  Melbet

  Jan 2021 - Sept 2022

  Digital/Affiliate Marketing Manager

  DUTIES AND RESPONSIBILITIES1.Overseeing the daily workings of the office operations. Ensure that the following duties are carried out:a) Provide regular reports on MELBET affiliate performance and return on investment.b) Ongoing management, maintenance and growth of existing accountsc) Search and identify suitable business partnerships and negotiate new profitable accountsd) Optimize and develop new campaignse) Analyze performance and recommend/implement improvements to meet Affiliates' online marketing objectivesf) Managing monthly activity plan and performance budget. Show less

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  PariPesa

  May 2022 - Oct 2022

  Affiliate Manager
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  22bet

  Jun 2022 - now

  Affiliate Manager / Customer Service
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  Betta1

  Aug 2022 - Nov 2022

  Marketing Manager