Experience

• 

  Techns way ltd.

  Dec 2019 - Jul 2021

  I had worked in TECHNS Way for last almost 1.8 years. I had worked there as a project coordinator. I had to communicate with clients and handle their projects and get the work completed from concern team.

  • Project Coordinator

    Feb 2021 - Jul 2021

  • Customer Service Executive

    Dec 2019 - Jan 2021
• 

  Ajkerdeal.com

  Aug 2021 - Oct 2021

  Retention manager

  1. Responsible for achieving the monthly sales target in acquiring vendors and driving sales in Ajkerdeal.com to consumers . 2. Explain the service to potential customers . 3. Collect , forecast and analyze the market data for operating plans . 4. Visit the target Vendors and ensure Vendor satisfaction . 5. Maintaining communication over the phone , email , messenger & WhatsApp . 6. Coordinating with the team leader & colleague to ensure the success of the service . 7. Analysis the competitor market data . About our company : https://ajkerdeal.comAjkerDeal.com is the largest online marketplace in Bangladesh ; this B2C marketplace has been launched in September , 2011. Throughout the last five years , AjkerDeal has been trying out & out to earn the trust of Bangladeshi online shoppers & now it is the most popular online marketplace in Bangladesh - both for the buyers & the sellers . Show less

• 

  City bank

  Oct 2021 - now

  Welcome customers to obtain information and explain available services. Account opening and onboarding. All kind of account opening form fill up appropriately. All kind of security items custodianship maintaining Customer communication for security items providing loan credit carddebit card processing Term deposit growth and booking process maintaining All Type of fund transfer RTGS. BEFTN, Account pay Transfer etc. Cross selling all the banks products. Increasing the branch customer base. Ensure service Excellency Contribute to the profitable growth of the bank in line with the strategic guidelines and the bank policies and procedures. Perform an outside calls to increase the branch customer base. Feed the system with all information obtained from customers. Answer Customer inquiries and correct errors. Presents funds received from customers to the Teller for deposit & obtain receipt for customers Helps customer complete any application. Receiving complaints from customers & register them & deliver it to the concern person. Solve clients problems within his her responsibility. Handling all inquiry received from clients position statements TDs maturity Show less Handle all sort of customer transaction with accuracy and efficiency. Ensure effective process and controls are in place with clear responsibility and accountability for the prevention of money laundering, miss-selling, miss-presentation, fraud and customers protection in line with CBL policy & local legal and regulatory requirements. Ensure all transactions are properly recorded and updated in the system and the balance is matched and closed. Promote and advise customers on products and services of the bank. Show less

  • Cash Officer (Role : CS & Teller)

    Sept 2023 - now

  • Cash Executive (Role : CS & Teller)

    Oct 2021 - Sept 2023