Experience

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  City of west university place

  Jun 2012 - Aug 2012

  Lifeguard

  Served as a lifeguard at the neighborhood pool. Obtained CPR and lifeguard certification from the American Red Cross.

• 

  Kmg chemicals

  Jul 2013 - Aug 2013

  Engineering intern

  Evaluated the feasibility of substituting bio-diesel for a petroleum-based diluent in their most profitable product; developed cost-benefit analysis

• 

  West university place swim team

  May 2014 - Jun 2014

  Swim coach

  Coached the neighborhood swim team working predominately with 11-12 year old girls

• 

  Smu physics dept.

  Aug 2015 - May 2016

  Teacher's assistant and grader

  Aided the instructor in the introductory physics lab as well as grade the labs

• 

  Smu biomicrofluidics lab

  Nov 2015 - May 2016

  Lab assistant

  Assisted the graduate students in their research of fluid flow on the molecular level through preparing samples, recording observations, etc.

• 

  Ampac fine chemicals

  May 2016 - Aug 2016

  Facilities engineer intern

  Worked as a project engineer as Ampac undertook a large expansion of its pharmaceutical manufacturing facilityUndertook cross-disciplinary responsibilities that included scheduling, project reporting, and conducting site walkthroughs with civil, mechanical, process and instrumentation contractors

• 

  Smu lyle school of engineering

  Aug 2016 - May 2018

  Teacher's assistant: interdisciplinary first year engineering design

  Mentored the interdisciplinary SCRUM teams of engineering students in technical skills, agile methodology, and inter-personal relationships

• 

  At&t

  May 2017 - Aug 2017

  Tdp intern | strategic planning chief of staff team

  Supported a VP Chief of Staff Team, responsible for preparing communications and engagement initiatives for 300+ employees

• 

  At&t

  Jul 2018 - Aug 2023

  Responsible for enhancing and simplifying customer and employee experiences Drive end to end delivery of customer engagement enhancements which has contributed to over $100M in operational efficienciesCoach AT&T Technology Development Program participants and onboard new team members Served as a project manager in Field Operations Transformation organization.Conducted root cause analyses from customer feedback to inform future large-scale initiatives. Implemented automated troubleshooting in customer-facing app that improved customer self-resolution by 11%. Progressed from Engineer 1 to Engineer 2 within AT&T’s Technology Development Program Delivered real-time, cross-channel alignment of order details via a consolidated data repository.Served as end to end Lead Project Manager for data project requests and transformation projects supporting AT&T's Digital, Retail, and Call Center departments.Facilitated cross-organizational diagnostics alignment to proactively or reactively resolved customer issues. Worked within AT&T’s Field and Service Transformation team to enable technicians to provide a more effective customer experience and drive $600M in 2019 cost savings for AVP organization. Chief of Staff for the Assistant Vice President of Network Sales Support within AT&T's Construction and Engineering - Wireline division

  • Program & Project Manager in Operations Transformation - Customer Engagement

    Aug 2021 - Aug 2023

  • Project Manager in Operations Transformation - Field Operations & Broadband Self Install

    Jun 2020 - Aug 2021

  • Technology Development Program - Engineer 2

    Oct 2019 - Jun 2020

  • Engagement Manager - Chief Data Office

    Apr 2019 - Jun 2020

  • Technology Development Program - Engineer 1

    Jul 2018 - Oct 2019

  • Chief of Staff and Program Manager

    Feb 2019 - Apr 2019

  • Chief Of Staff

    Jul 2018 - Mar 2019
• 

  Principle studios

  Aug 2023 - Mar 2024

  Project manager

  Operated as Technical Product Owner and managed all stages of a project lifecycle from discovery, project scoping, resource planning, development, and release managementTranslated business requirements into executable technical project requirements.Effectively communicated project status, conducted quality testing on deliverables, and identified/mitigated risks.

• 

  Shift paradigm

  Mar 2024 - now

  Project manager

  *Principle Studios was acquired by Shift Paradigm in March 2024*Operates as Technical Product Owner and manages all stages of a project lifecycle from discovery, scoping, resource planning, development, and release managementTranslates business requirements into executable technical project requirementsEffectively communicates project status, conducted quality testing on deliverables, and identified/mitigated risks.