Experience

• 

  Swagelok

  Jun 2016 - Jul 2017

  Accountant
• 

  Icare family vision center limited

  Feb 2018 - Jan 2022

  Account & sales manager

  - Drove a 50% growth in brand recognition through targeted digital marketing campaigns and influencer collaborations.- Enhanced online customer engagement by 40% with creative content strategies and robust social media management.

• 

  Brunel university london

  Mar 2023 - May 2023

  Call center agent
• 

  Axa partners

  Nov 2023 - Mar 2024

  Customer service advisor

  - Enhance customer satisfaction ratings by 35% through strategic service initiatives. - Spearhead a cross-functional team to integrate innovative CRM technologies, boosting operational efficiency and customer engagement. - Communicate with 30+ customers daily via phone and email, answering their inquiries promptly.- Properly document customer orders, payments and adjustments

• 

  Intrum

  Jun 2024 - now

  Customer account representative

  Helping customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.• Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt.• Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.• Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers. Show less

• 

  Chyberr solutions

  Oct 2024 - now

  Business and financial analysts

  1. Strategic Financial Planning:Developing and implementing long-term financial strategies aligned with the company's objectives to ensure sustainable growth.2. Budget Management: Creating, monitoring, and managing the organization's budget to control spending and ensure resources are allocated effectively.3. Financial Reporting: Overseeing the preparation of financial reports, including profit and loss statements, balance sheets, and cash flow reports to provide an accurate view of the company's financial position.4. Risk Management: Identifying financial risks and implementing measures to mitigate them, ensuring the company's assets are protected.5. Financial Analysis: Analyzing financial data to provide insights for decision-making, highlighting trends, forecasting future performance, and identifying areas for improvement. Show less