Experience

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  National environment management authority

  Jan 2020 - Jan 2021

  Assistant environmental officer

  This is a Kenyan government organization established under the Environmental Management and Coordination Act no.8 of 1999 (EMCA) as the principal instrument of government for the implementation of all policies relating to Environment. I interacted with customers by phone, email, and in-person to provide information.Communicated effectively with faculty and staff and accepted critiques and suggestions for areas ofimprovement.Participated in workshops and presentations related to projects to gain knowledge.Completed research, compiled data, updated spreadsheets, and produced timely reports.Met with environmental agencies to discuss compliance and sustainability initiatives.Performed statistical analysis of environmental data.Served as subject matter expert (SME) on environmental regulations and policies Show less

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  Terranova autospares ltd

  Feb 2021 - Dec 2021

  Lead customer services advisor

  This is a company in Kenya and East Africa that offers services in Car dealers,Car yards,Motor vehicle Bazaars,Motorcycles and Scooter parts and Supplies.The duties I performed include:Assisted large number of customers daily with positive attitude and focus on customer satisfaction,resulting in 95% customer satisfaction rating.Successfully secured 15% increase in client retention rates through effective client engagementstrategies and personalized service.Handled customer calls and emails via Zendesk, addressing questions about products and services,resulting in reduction to average response time.Promoted strong customer satisfaction by diagnosing and troubleshooting product issues, achieving25% decrease in escalated support cases.Described product highlights and benefits to help guide purchasing decisions. Show less

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  Glovo

  Feb 2022 - now

  • E-commerce team lead

    Jan 2024 - now

  • E-commerce picker

    Feb 2022 - now