Experience

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  Dream house mortgage

  Aug 2003 - Sept 2007

  It administrator

  Responsible for supporting users and machines for day to day issues and was instrumental in day to day operations. While at Dream House Mortgage, played a critical role by managing workstations and providing the only in-house Microsoft support. Some achievements and responsibilities included:Provided local and remote support for users using a variety of toolsHandled end user data migration and recoveryRepaired and replaced a wide variety of hardware including memory, hard drives, various PCI Cards etc.Troubleshot and maintained printersMade product and service recommendations. Promoted and maintained positive customer relations. Show less

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  The answer group

  Apr 2004 - Dec 2005

  Tech. support representative

  The primary focus of this job was providing telephone technical support on behalf of Bellsouth Fastaccess Internet Services for their DSL service as well as Gateway for their End User customer base. My main responsibilities included:Troubleshot Windows 95,98,ME,NT,2000 and XP network connectivity issuesTroubleshot Mac OS 8, 9 and X network connectivity issuesTroubleshot Email issues in Outlook and Outlook ExpressRemoving spyware and adwareConfigured static IP addressesTroubleshooting and configuring DSL modems and routers (Westel and Alcatel)Assisting colleagues with advanced technical issuesTroubleshooting and configuring small LANs Processed and resolved trouble tickets in regards to these issues and moreAssisted customers with account information and billing questions. Show less

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  Kaplan university

  Oct 2007 - Mar 2008

  Help desk support

  Provided technical assistance to Kaplan Faculty, staff and students. Set up new hire or modified existing Windows and Citrix user accounts. Provide technical assistance online to students and faculty experiencing difficulties with the online campus network.Created connection to network printers for Faculty and Staff. Resolved help desk tickets on a daily basis. Maintained /unlocked the user accounts for proprietary softwareTroubleshoot and maintained end user PC and laptops. Show less

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  Teva pharmaceutical

  Aug 2008 - Oct 2010

  Help desk

  Provided technical support to external Clozapine website usersCreated User Requirement Specification documentsCreated test scripts for new software updates in accordance with FDA validation requirements, Provided internal IT support to the Clozapine Registry department, provided customer service solutions for physicians and pharmacists Created manual test scripts and requirements and executed them using Mercury Test Director 8.0Worked with developers to design and customize Siebel Database for the Clozapine Registry Needs Worked with developers to design and customize the Clozapine Registry website to make it user friendly for the external web usersBasic configuration of Lotus Notes client applicationBasic knowledge of Cognos Reporting application Created user manuals for in house applications Show less

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  Teva pharmaceuticals

  Aug 2008 - Oct 2010

  Help desk / csr

  • I was responsible for all inter department help desk issues which included system break fix, virus or malware removal, network printer / fax troubleshooting and other software and hardware related issues.• I was responsible for creating User Requirement Specifications, drafting and executing test plans/scripts for any Siebel or website upgrades.• I was responsible for resolving any technical issues that end users experienced while navigating the company website.

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  Laninfotech

  Sept 2011 - Mar 2014

  It engineer

  • Provided technical support to all technology clients• Set up new hire or modified existing AD user accounts for client domain• Remotely configured troubleshoot end user stations and servers• Resolved help desk tickets on a daily basis.• Performed server backup and maintenance

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  Florida panthers

  Mar 2012 - Mar 2014

  Jr system administrator

  • Provided technical support to all corporate and facility staff.• Set up new hire or modified existing AD user accounts.• Remotely configured troubleshoot end user stations• Resolved help desk tickets on a daily basis.• Provide IT support to Artists / Tour backstage for concerts and events• Configure Cisco, 3com and HP switches based on switch port and vlan requirements• Manage and configure settings in the Nortel Meridian PBX system• Server backup and maintenance• Deploy and configure mobile management software (Notify MDM, Mobile Iron) for Iphones, Ipads and Androids Show less

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  Mti america | a workers' compensation ancillary solutions provider

  Mar 2014 - now

  • Build & maintain HP and Dell Server Infrastructure• Configure & maintain all domain & network components (AD, DNS, DC)• Remotely configure and troubleshoot end user stations• Build and configure Microsoft Windows Hyper-V Server & OS components• Maintain and manage all IT related equipment and concepts in house• Manage and deploy all MS Office 365 cloud components & Infrastructure• Maintain and manage Avaya IP Office Manager and Datel Call Reporting components• Manage day to day operations of server and hardware across VM & physical environments• Effectively manage and or directly resolve escalated support tickets, prioritizing and escalating as necessary to meet or exceed IT Department Service Level Agreements (SLA’s)• Participate in the implementation of long range plans and projects• Implement support procedure and network documentation• Configure and maintain MS SharePoint Infrastructure through Office 365 Show less

  • Senior IT Network Manager

    Dec 2018 - now

  • System Administrator

    Mar 2014 - Dec 2018