Andrea Calderón

Experience

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  HSBC

  Sept 2007 - Apr 2010

  Accountant

  Preparing, examining, and analyzing financial records, statements, and other reports.Auditing financial information from Central Bank of Costa Rica.Negotiate the terms of business deals and moves with clients and Banks.

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  DHL

  Apr 2010 - Dec 2014

  Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement procedures.Promoting equality and diversity as part of the culture of the organization.Protects organization's value by keeping confidential information.Be the person in charge for programs of scholarships , language program and recognition of employees for more than 500 people.Responsible for conducting orientation and making arrangements for training new employees. Evaluates the effectiveness of training and recommends areas that the staff needs more training on.Develops staff training evaluation methods, and works with the management to identify the organization’s training needs. Drafts training manuals and training schedules for the staff. Analyzes current training modes and devises new ones whenever necessary and prepares the staff training budget, identifies appropriate learning institutions and assigns the staff to them.Be in charge of trainings for an internacional certification of the Billing process .Administers HR policies and procedures and provides human resources support in the areas of organizational development, employee relations, and performance management. Show less Be the first point of contact for 46 countries of Latinamerica , Brazil & Caribbean.Prepares the stadistics of the billing process during the month, for check revenue & costs.Prepares billing information and verifies any changes to support accurate and efficient billing process and financial close for 46 countries.Inputs and processes transactions into electronic accounts receivable and billing systems.Answers customer billing questions and troubleshoots billing issues and inquiries.Posts write-offs and adjustments according to contracts, policies and procedures.Processes documents (applications, changes, deletions) . Performs eligibility verification, system updates, research and resolving complex enrollment issues on a timely, accurate basis.Provides input on policies, systems, methods and practices for more effective management and continual improvement of the billing function as well as the coaching, training and developing of the new employees on the area.Temporary Team Leader per 6 months. Show less

  • Human Resources Senior Analyst

    Jul 2014 - Dec 2014

  • Training and Development Specialist

    Jan 2012 - Jul 2014

  • Senior Billing Analyst

    Apr 2010 - Dec 2011
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  Citi

  Feb 2015 - Aug 2015

  Risk Analyst & Training
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  Walmart

  Aug 2015 - Jan 2022

  -Define the scope of the project in collaboration with senior management.-Work in the opening of a new share service center in Mexico, Guadalajara ( policies,procedures, job aids, SOP's, creation of the E2E HR process, Benefits ).-Implement a Massive Hire event in Mexico. -Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project.-Develop the HR KPIs and manage the Dashboard in Tableau.-Develop and desing the Career Path for Latam, US, UK and Brasil.-Implement the working from home model and flexibility programs.-Creation of the Referral Progam.-Develop training material for supervisors, managers and above.-Determine the resources (time, money, equipment, etc) required to complete all the project ( Career path, employee profiles, referral program, tuiton )-Develop a schedule for project completion that effectively allocates the resources to the activities.-Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required.-Determine the objectives and measures upon which the project will be evaluated at its completion.-Execute the project according to the project plan.-Develop forms and records to document project activities.-Set up files to ensure that all project information is appropriately documented and secured.-Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.-Establish a communication schedule with the progress of the project.-Review the quality of the work to ensure that it meets the project standards.-Ensure that the project deliverables are on time, within budget and at the required level of quality.-Evaluate the outcomes of the project as established during the planning phase. Show less

  • Regional Comp&ben Manager

    Jan 2020 - Jan 2022

  • HR Manager

    Dec 2016 - Jan 2020

  • HR Supervisor

    Aug 2015 - Dec 2016
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  Genpact

  Jan 2022 - now

  • HR Leader

    Apr 2023 - now

  • Human Resources Manager

    Jan 2022 - Apr 2023