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Jose Gabriel Rodriguez

Jose Gabriel Rodriguez

Web Hosting Solution Specialist

Followers of Jose Gabriel Rodriguez374 followers
location of Jose Gabriel RodriguezPanamá, Panama

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  • Timeline

  • About me

    Enterprise Tech Support Analyst – Data Protection

  • Education

    • Universidad Interamericana de Panamá

      2011 - 2014
      Lic en Sistemas Redes y Software

  • Experience

    • Cyber Cast International

      Jul 2011 - Jun 2014
      Web Hosting Solution Specialist

      Identify client needs and suggest proper web hosting solution from a variety of different solutions.

    • IC CORPORATION Panama

      Jul 2014 - Dec 2014
      IT Support

      Manage the company IT resources (printers, PBX, computers, routers, access points, servers, etc.). Provide assistance to the CCTV and fiber optics projects that the company develops.

    • Cable Onda

      Dec 2014 - May 2016
      VOD Engineer

      Manage the Video-on-Demand infrastructure, which includes taking care various servers from several distinct operating systems ensuring the proper functioning and operation of VOD platform. Additionally suggest and implement new solutions which can improve the video steaming platform. IP networking, Linux and Windows management skills have been applied.

    • Dell

      May 2016 - Oct 2016
      Enterprise Tech Support Analyst – Rapid Recovery

      Responsible for providing technical support to end users and corporations for Dell’s Rapid Recovery software.Daily duties include: backups, bare metal restores, file and volume level restores, migration from / to physical, virtual, or cloud environments. Windows troubleshooting (Exchange, SQL, Active Directory, VSS, WMI) Virtualization troubleshooting (Hyper-V, ESXi), Networking troubleshooting (Wireshark). Track software defects and escalations to promptly provide resolution to complex issues. Show less

    • Quest Software

      Nov 2016 - now

      Responsible for providing technical support to end users and corporations for Quest’s Rapid Recovery software.Daily duties include: backups, bare metal restores, file and volume level restores, migration from / to physical, virtual, or cloud environments. Windows troubleshooting (Exchange, SQL, Active Directory, VSS, WMI) Virtualization troubleshooting (Hyper-V, ESXi), Networking troubleshooting (Wireshark). Track software defects and escalations to promptly provide resolution to complex issues. Show less

      • Enterprise Tech Support Advisor – vRanger

        Sept 2018 - now

      • Enterprise Tech Support Advisor – Rapid Recovery

        May 2018 - Sept 2018

      • Enterprise Tech Support Analyst – Rapid Recovery

        Nov 2016 - Apr 2018

    • Centevi

      Aug 2023 - now
      Technical Support Specialist

      Soporte

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jose Gabriel Rodriguez
      Technical Support Champion Q4 FY 2018 Quest May 2018
    • Awarded to Jose Gabriel Rodriguez
      Distinguished Employee - First Semester 2015 Cable Onda Jul 2015 Awarded for the expansion of storage capacity of the Video on Demand platform and for the contribution with the automatization of tasks of the department.