Sandy Gonzalo

Experience

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  CED

  Mar 2021 - Aug 2021

  Manager Trainee/Gear Engineer

  • Responsible for achieving customer satisfaction for all material delivery including will call, shipping, and delivery via our trucks• Oversee various department leads, with a complete understanding of their jobs, including shipping, receiving, pulling, checking, and inventory management• Work closely with purchaser for inventory management, including cycle counting• Make sure all possible security & safety measures are enforced• See that all special classes of merchandise (e.g., Receiving, Shipping, Tag and Hold, Vendor Property, Defective and Pending Freight Claims) are in designated areas with the necessary papers attached• Coordinate with site engineers and customers to review drawing and expectations• Work closely with sales and business planning team to identify future volume• Develop and implement quote review process and follow-up mechanism with customers and internal stakeholders• Assist in pricing negotiations and pricing structures for quote generation when needed Show less

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  TracFone Wireless, Inc.

  Aug 2021 - now

  IVR/CTI Automation Analyst I

  •Working with Senior Analysts and Business Owners to understand Business Processes and initiatives• Monitoring Production Systems for performance • Basic research into escalated issues reported through various groups, including both production issues and testing defects.• Documentation and quantification of issues, analysis of impact on customers and business for appropriate prioritization.• Testing, including support of internal testers, developers, and third-party vendors during development and unit testing phases.• Documentation and quantification of issues, analysis of impact on customers and business for appropriate prioritization. Show less